Senior IVR Conversation Designer | Voice UI & AI

FP Inc.; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services firm in Toronto is seeking a Conversation Designer to develop and refresh its Interactive Voice Response (IVR) strategy. The ideal candidate has a minimum of seven years of experience in creating content for automated voice platforms, possesses strong communication skills in both Canadian English and French, and is experienced with tools like Jira and Confluence. This role requires collaboration with various teams to optimize client interactions within the IVR system.

Qualifications

• At least 7 years of experience creating content for enterprise automated voice platforms.
• Experience planning and documenting content for customer service voice systems.
• Strong presentation and communication skills.

Responsibilities

• Co-lead creation of IVR strategy and documentation.
• Refresh conversation design and channel standards.
• Implement call flow scripts in the IVR system.

Skills

Content creation for voice platforms

Excellent writing and communication skills

Bilingual in Canadian English and French

Collaboration and teamwork

Knowledge of natural language processing

Tools

Jira

Confluence

Mural

Figma

Job description

A leading financial services firm in Toronto is seeking a Conversation Designer to develop and refresh its Interactive Voice Response (IVR) strategy. The ideal candidate has a minimum of seven years of experience in creating content for automated voice platforms, possesses strong communication skills in both Canadian English and French, and is experienced with tools like Jira and Confluence. This role requires collaboration with various teams to optimize client interactions within the IVR system.