Senior IT Desktop Support Technician

Enbridge; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading energy services company in Calgary, Alberta seeks an experienced IT support professional to provide senior-level technical assistance. The role involves coordinating a desktop support team, troubleshooting complex issues, and supporting high-level personnel in a fast-paced corporate setting. Ideal candidates will have at least 4 years of relevant experience, strong troubleshooting skills, and excellent communication abilities. The position offers a hybrid work model, balancing in-office and remote work.

Benefits

Competitive benefits and pension package

Opportunities for professional growth

Flexibility to work from home on Wednesdays and Fridays

Qualifications

• Minimum of 4 years of experience in an IT desktop support role.
• Experience supporting senior-level personnel in a corporate environment.
• Familiarity with emerging technologies.

Responsibilities

• Provide senior-level IT support working directly with enterprise business and IT groups.
• Coordinate the local managed service Desktop Team to ensure service delivery.
• Conduct in-depth troubleshooting of technical problems.

Skills

Technical troubleshooting

Communication skills

Process improvement

Education

Degree or Diploma in IT or Telecommunications

Job description

Employer Industry: Information Technology Services

Why consider this job opportunity:

• Competitive benefits and pension package
• Opportunities for professional growth and skill enhancement
• Flexibility to work from home on Wednesdays and Fridays through the FlexWork (Hybrid Work Model)
• Work closely with top-level management and high-priority end users
• Engage in a fast-paced environment with diverse teams

What to Expect (Job Responsibilities):

• Provide senior-level IT support, working directly with enterprise business and IT groups
• Coordinate and govern the local managed service Desktop Team to ensure service delivery meets operational expectations
• Conduct in-depth troubleshooting of technical problems and facilitate knowledge transfer to support staff
• Participate in structured processes for continuous improvement and new support requests
• Provide backup support to the executive support team for high-level meetings and events

What is Required (Qualifications):

• Degree or Diploma in an IT or Telecommunications-related field
• Minimum of 4 years of progressive experience in an IT desktop support role within a large corporation
• Exceptional technical troubleshooting skills and experience with process improvement
• Recent experience supporting senior-level personnel in a corporate environment
• Strong interpersonal, verbal, and written communication skills

How to Stand Out (Preferred Qualifications):

• Familiarity with emerging technologies related to end-user support
• Proven ability to explain technical concepts to non-technical stakeholders
• Experience managing multiple priorities and stakeholders in a corporate setting

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