Senior HR Operations Analyst

Company 1; Toronto; Hybrid; CAD 53,000 - 90,000; Full time

Job summary

A leading financial services provider is seeking a detail-oriented individual to support vendor management and operational excellence. The role involves managing contracts, providing analytical insights, and training internal stakeholders. With a Bachelor’s degree and 1-3 years of relevant experience, candidates must have strong analytical skills and be capable of managing multiple priorities. This position offers a hybrid work environment and competitive salary ranging from $53,775 to $89,625 CAD.

Benefits

Health and dental benefits

Wellness benefits

Retirement savings plans

Paid time off

Qualifications

• 1-3 years experience in a business operations or procurement support role.
• Meticulous attention to detail.
• Strong problem-solving skills.

Responsibilities

• Support contract and invoice intake requests.
• Act as primary contact for vendor-related inquiries.
• Develop and maintain dashboards and reports.

Skills

Attention to detail

Customer service orientation

Analytical skills

Problem-solving skills

Effective communication

Organizational skills

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Data visualization tools

Job description

The opportunity

The opportunity

The customer is the focus of everything we do and millions of end users rely on our products daily. We believe in the value of empowering our team with resources to solve critical problems for the future ofourbusiness which is why we need you.

The People & Communications (PeopleComms) Strategy & Operational Excellence team essa seeking an individual who is detail-oriented proactive and passionate about delivering value through operational support and continuous improvement. This strategic role serves as a facilitator between PeopleComms Procurement and Accounts Payable (AP) ensuring seamless vendor management and a strong focus on customer satisfaction. You will help equip the PeopleComms vendor management team with the tools and processes needed to deliver customer-centric support while upholding Manulife's core values.

Position Responsibilities

• Support contract and invoice intake requests through the PeopleComms Vendor Management form ensuring completeness and accuracy of documentation
• Act as the primary point of contact for vendor-related inquiries from PeopleComms Centers of Excellence (COEs) including contract status process guidance and invoice support
• Maintain and update internal databases to ensure accurate and complete information
• Develop and maintain dashboards and reports to track the activity and trends of vendor management requests on a quarterly basis
• Provide data-driven insights and recommendations to support strategic planning and operational improvements
• Train and coach internal stakeholders on procurement and invoicing processes
• Ensure compliance with internal policies regulatory requirements and documentation standards
• Prepare reports for internal stakeholders as needed
• Support the development and documentation of standard operating procedures (SOPs)
• Contribute to other strategic assignments as required

Required Qualifications

• Bachelors degree in Business Administration or a related field
• 1-3 years experience in a business operations procurement support finance or administrative role
• Meticulous attention to detail and strong customer service orientation
• Excellent analytical skills with proficiency in Microsoft Excel and data visualization tools
• Strong problem-solving skills and effective oral and written communication skills
• Ability to guide stakeholders through complex processes with clarity and confidence
• Highly organized proactive and capable of managing multiple priorities simultaneously

When you join our team

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife / John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Toronto Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

53775.00 CAD - $89625.00 CAD

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption / surrogacy and wellness benefits and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

Required Experience :

Senior IC

Key Skills

Arabic Speaking,Internal Audit,Biotechnology,ABAP,Learning Management System,AV

Employment Type : Full-Time

Experience : years

Vacancy : 1