Senior Endpoint Security Operations Analyst (Global Security)

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Technical Analyst to provide operational support for a range of security products. The role involves resolving production issues, implementing changes, and contributing to incident response efforts. The ideal candidate will have expertise in network flows, endpoint security, and strong problem-solving skills. The position offers competitive compensation, a collaborative team environment, and opportunities for career development. Flexible work-life balance options are available.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• Thorough understanding of network flows and application-related security controls.
• Strong experience with Endpoint Security and Threat Surface appliances.
• Ability to assess issues with unfamiliar technology.
• Strong communication skills with the ability to prioritize effectively.

Responsibilities

• Support Endpoint Security and Threat Surface security applications.
• Respond to security-related events and escalations.
• Participate in root cause analysis for incidents.
• Develop automation solutions for operations.
• Ensure adequate technical documentation is in place.

Skills

Confidentiality

Cyber Security Management

Decision Making

Detail-Oriented

Encryption Software

Group Problem Solving

High Impact Communication

Information Security Management

Information Technology Security

Education

Bachelor degree in computer and/or IT related disciplines

Tools

Windows

Linux

AIX

Python

Java

Job description

Job Description

The Senior Technical Analyst, Cyber Technology Operations will provide operational support for a wide range of network security, endpoint security and threat surface products/tools within RBC’s global Cyber Security environment. The Senior Technical Analyst will provide production support and perform implementation of changes; as well as ensure prompt resolution to any production problems by responding to incidents.

What is the opportunity?

The Senior Technical Analyst, Cyber Technology Operations will provide operational support for a wide range of network security, endpoint security and threat surface products/tools within RBC’s global Cyber Security environment. The Senior Technical Analyst will provide production support and perform implementation of changes; as well as ensure prompt resolution to any production problems by responding to incidents.

What will you do?

• Day-to-day support of Endpoint Security and Threat Surface security applications (e.g., monitoring server health, monitoring event logs, performing software upgrades, executing changes in production).
• Responding to operational security-related events and incident/problem escalations from internal/external clients and business partners.
• Take part in root cause analysis with service partners, vendor engineers and escalation teams for incidents and problems, along with implementing permanent solutions.
• Work closely with Integration and Engineering support teams to understand the security products and the operating environment.
• Lead automation opportunities and incorporate AI capabilities to enhance day-to-day operational processes.
• Participate in walkthrough reviews of all technical specifications, integrations and unit test plans.
• Ensure adequate technical documentation is in place.
• Participate in joint development and plans and execute implementations.
• Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies.
• Identify and recommend opportunities for the automation of repetitive tasks.
• On‑call duties.

What do you need to succeed?

Must Have

• Thorough understanding of network flows, protocols, and application-related security controls.
• Strong experience working with one or more of the following network and security appliances/vendors: Endpoint Security: Illumio, CrowdStrike, FireEye, Lookout, Snare, Beyond Trust, Encase; Threat Surface: Tenable.Sc/IO.
• Strong problem‑solving skills with the ability to assess issues with unfamiliar technology.
• Ability to thrive in an environment with new and evolving technology.
• Strong communication skills, including understanding how a message should be delivered, to whom, and when.
• Capability to manage multiple priorities across a number of assignments and prioritize effectively.

Nice‑to‑Have

• Bachelor degree in computer and/or IT related disciplines.
• Certifications in information security (e.g., CISSP, CCSP, CEH, ITIL).
• Operating Systems: Windows, Linux, and AIX knowledge.
• Scripting/Coding: (Python, Java).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high‑performing team.

A world‑class training program in financial services.

Flexible work/life balance options.

Opportunities to do challenging work.

Access to a variety of job opportunities across business.

Job Skills

• Confidentiality
• Cyber Security Management
• Decision Making
• Detail‑Oriented
• Encryption Software
• Group Problem Solving
• High Impact Communication
• Information Security Management
• Information Technology Security

Additional Job Details

• Address: 16 YORK ST: TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-01-12
• Application Deadline: 2026-01-23

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.