Senior Client Success Manager — IT Services Leader

Long View Systems; Toronto; On-site; CAD 148,000 - 195,000; Full time

Job summary

A dynamic IT provider in Toronto is looking for a Manager, Client Success to lead a service delivery team. This role requires extensive consulting experience, strong leadership skills, and a passion for customer satisfaction. Responsibilities include overseeing service delivery for enterprise clients, engaging with stakeholders to understand their needs, and ensuring the successful implementation of strategic projects. The position offers competitive compensation ranging from $106,400 to $139,650 annually, plus variable earnings.

Benefits

Flexible environment

Interesting work with latest technologies

Great people and culture

Qualifications

• 15+ years of experience in a consulting or professional services environment.
• 10 years in a managerial role with full financial accountability.
• Experience in leading IT professional services delivery.

Responsibilities

• Oversee the key projects service delivery team.
• Engage effectively with clients to address their needs.
• Ensure service delivery meets enterprise client expectations.

Skills

Consulting expertise

Leadership

Financial acumen

Agile project understanding

Customer satisfaction focus

Job description

A dynamic IT provider in Toronto is looking for a Manager, Client Success to lead a service delivery team. This role requires extensive consulting experience, strong leadership skills, and a passion for customer satisfaction. Responsibilities include overseeing service delivery for enterprise clients, engaging with stakeholders to understand their needs, and ensuring the successful implementation of strategic projects. The position offers competitive compensation ranging from $106,400 to $139,650 annually, plus variable earnings.