Senior Client Success Lead - Remote Growth Partner

Jumpfactor; Remote; CAD 80,000 - 100,000; Full time

Job summary

A dynamic digital marketing agency is searching for a Senior Client Success Manager to manage client relationships and ensure satisfaction. The role involves driving account growth and handling escalations, ideal for someone with account management experience in a fast-paced environment. This fully remote role offers a competitive compensation package and opportunities for career advancement, alongside a talented international team.

Benefits

Competitive compensation package

Access to paid training and events

Performance-based bonuses

Paid social events and team activities

Qualifications

• 3+ years in account management or customer success in a digital marketing agency.
• Proven ability to manage client relationships and achieve KPIs.
• Tech-savvy with CRM and reporting tools.

Responsibilities

• Build and maintain trusted client relationships.
• Manage accounts to minimize churn and drive satisfaction.
• Analyze performance data for campaign improvements.

Skills

Account management

Client relationship building

Project management

Communication skills

CRM proficiency

Job description

A dynamic digital marketing agency is searching for a Senior Client Success Manager to manage client relationships and ensure satisfaction. The role involves driving account growth and handling escalations, ideal for someone with account management experience in a fast-paced environment. This fully remote role offers a competitive compensation package and opportunities for career advancement, alongside a talented international team.