Senior Client Services Specialist

Redstone Agency; Toronto; On-site; CAD 70,000 - 84,000; Full time

Job summary

A leading association management company in Toronto seeks a Senior Client Services Specialist to manage client portfolios, support governance, and enhance member engagement. Applicants should have a Bachelor's degree and 3-5+ years of client-facing experience. This role includes flexible hours and offers a starting salary of $70,000 with comprehensive benefits.

Benefits

Health, drug, dental, and vision benefits

Employer paid life insurance

Paid time off between Christmas and New Year's

Flexible working hours

Work from anywhere for up to 45 days

Qualifications

• 3-5+ years experience in a client-facing role.
• Comfortable in managing multiple clients and priorities.
• Experience with Boards of Directors and in the not-for-profit sector.

Responsibilities

• Manage complex client portfolios and governance.
• Support membership renewals and engagement.
• Lead communications and reporting on trends.

Skills

Project coordination

Client relationship management

Board governance knowledge

Education

Bachelor's degree or diploma in a relevant field

Job description

Overview

Position Closing Date: September 15, 2025

Number of Positions: One (1)

Type of Position: Full time Permanent

Who is Redstone, and What’s Our Mission?

Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.

As a rapidly growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas. Sound like your kind of place? Keep reading…

Your Role in Our Journey

As our Senior Client Services Specialist, you’ll manage complex portfolios that include board and committee governance, certification and accreditation programs, membership growth strategies, and high-level client project – even stepping into Executive Director responsibilities. Reporting to the Team Lead, Client Services, your work will directly shape client success, strengthen community connections, and support the long-term impact of the organizations we serve. If you’re passionate about client service, strategic problem-solving, and guiding volunteer leadership, we can’t wait to meet you!

Responsibilities

• Client Relationships: Collaborate with Redstone teams to ensure client projects run smoothly. Build strong, trusting relationships with volunteer committees and Boards of Directors, ensuring satisfaction with every interaction.
• Board & Committee Support: Provide comprehensive support including scheduling meetings, preparing agendas, taking minutes, and following up on action items. Support boards in the strategic planning process.
• Membership Services: Oversee membership renewals, registrations, and certification programs. Manage exams, including proctoring, scoring, and delivering results.
• Member Engagement: Lead communications such as announcements, newsletters, email campaigns, and website updates. Deliver regular reporting on membership and engagement trends.
• Administration: Manage daily client inquiries across inboxes, phone lines, and meetings. Maintain accurate databases (membership, sponsorship, attendee, etc.) and process client mail in a timely manner.
• Event Support: Assist the events team with onsite execution and logistics during high-volume periods.
• Executive Director Services: Act as Executive Director on assigned accounts, providing advisory services and leadership. Manage complex boards and sophisticated project portfolios with confidence and professionalism.

Qualifications

• You’re comfortable working in a dynamic agency environment where you’ll manage multiple clients and priorities at the same time.
• You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Not-for-Profit Management, or a related field.
• You have 3-5+ years of experience in a client-facing role with a strong background in project coordination, administration, volunteer services, etc.
• You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates.

Bonus Points

• You have experience working with association management companies, or agencies.
• You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.

Compensation and Benefits

Compensation: We believe in fair, transparent, and growth-focused compensation. Our salary bands are designed to ensure equity across roles, with most new hires starting at the lower end to allow room for development and progression. Strong, seasoned candidates may start higher within the band.

Starting salary: $70,000 (Full salary band: $70,000 - $84,000).

Benefits: Health, drug, dental, and vision benefits.

Employer paid life insurance. Paid sick days, personal days, and wellness days. Paid time off between Christmas and New Year’s.

Redstone Life and Culture

At Redstone, our culture is built on trust, growth, and connection. We empower our team to take ownership of their work, make meaningful contributions, and push the boundaries of their skill sets – all while providing the support needed to thrive. We believe every challenge is an opportunity to learn, excel, and create impact.

We’re also a people-first company. We foster a positive, inclusive, and sociable environment where every voice is heard, and genuine connections are built; whether through collaboration, intentional events, or just having fun together.

Everything we do is guided by our “Core Four” values: People, Trust, Impact, and Extra Mile – the foundation of how we work, grow, and support our clients across diverse industries.

Why choose us?

We provide each employee the freedom to work when they are most productive and we understand the need to have a work-life blend. Here are just a few more reasons to work at Redstone:

• Flexible working hours.
• Hybrid work environment.
• Work from anywhere for up to 45 days.
• Opportunities to attend in-person and virtual conferences, workshops, industry accreditation and certifications for personal and professional growth through the company.
• Travel opportunities to work at our events alongside our talented event staff.
• Company events and team initiatives: team lunches, activity challenges, book club, happy hours, game nights, holiday and summer parties, charity participation, and more!

Inclusivity and Accommodations

Be yourself. We like it that way: At Redstone, we are committed to fostering an inclusive, accessible, and equitable workplace where everyone feels valued and supported. We believe that embracing diversity, equity, inclusion, and belonging (DEIB) not only strengthens our team but also enhances the services we provide to our clients. If you require accommodations at any stage of the hiring process, please let us know – we are happy to support your needs.