Senior Client Experience Specialist - Banking

CIBC; Parksville; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading bank in Canada is seeking a Senior Client Service Representative to support clients in their banking needs. The role involves engaging with clients to resolve issues, providing account management support, and leveraging technology to enhance client experiences. Candidates should have strong communication skills, empathy, and the ability to work in a dynamic environment. Work will be on-site full-time in Parksville with flexible hours, including some evenings and weekends.

Benefits

Competitive salary

Incentive pay

Banking benefits

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• Strong customer service skills and experience.
• Ability to resolve client issues effectively.
• Knowledge of financial products and services.

Responsibilities

• Help clients manage their accounts and products.
• Connect clients to the right team members.
• Leverage technology for client engagement.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading bank in Canada is seeking a Senior Client Service Representative to support clients in their banking needs. The role involves engaging with clients to resolve issues, providing account management support, and leveraging technology to enhance client experiences. Candidates should have strong communication skills, empathy, and the ability to work in a dynamic environment. Work will be on-site full-time in Parksville with flexible hours, including some evenings and weekends.