Senior Casualty Claims Adjuster

InsuranceWorks.ca; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

An insurance company in Calgary seeks a Senior Casualty Claims Adjuster to manage Commercial General Liability (CGL) claims. Responsibilities include investigating claims, assessing liability, and maintaining customer relationships. The ideal candidate will have 4-5 years of claims adjusting experience, with strong analytical and customer service skills. This role offers a hybrid work model, comprehensive benefits, and opportunities for career development.

Benefits

Comprehensive health and wellness benefits

Retirement and savings programs

Generous vacation and personal time

Career development support

Opportunities for volunteering

Qualifications

• 4–5 years of claims adjusting experience, ideally in casualty lines.
• 1 year of CGL experience is a must.
• A collaborative, team-oriented approach.

Responsibilities

• Investigate CGL claims thoroughly and promptly.
• Assess coverage, liability, and damages per company standards.
• Manage relationships with clients, brokers, and third parties.

Skills

Customer service skills

Analytical abilities

Time-management

Investigative skills

Relationship management

Education

Post-secondary education (3–4 year program)

Job description

About the Role
Seeking a Senior Casualty Claims Adjuster. With a focus on Commercial General Liability (CGL) claims, you’ll investigate incidents, assess coverage and liability, and work with third parties to move claims forward efficiently and fairly.

This role requires strong customer service skills, attention to detail, and sound judgment. You’ll also have the opportunity to collaborate with a supportive team and learn from experienced colleagues to further strengthen your investigative and client service expertise.

What You’ll Be Doing

Investigating CGL claims thoroughly and promptly.

Assessing coverage, liability, and damages in line with company standards.

Managing relationships with clients, brokers, and third parties throughout the claims process.

Maintaining high standards of customer service while balancing claim outcomes and timelines.

Collaborating with and learning from experienced adjusters, with opportunities to provide peer support and mentorship as you grow.

What We’re Looking For

4–5 years of claims adjusting experience, ideally in casualty lines. 1 year of CGL is a must.

Post-secondary education (3–4 year program) or equivalent work experience.

Strong customer service and relationship management skills.

Excellent investigative, analytical, and time-management abilities.

A collaborative, team-oriented approach with an open mind and willingness to learn.

What’s in It for You

Hybrid work model with flexibility to balance office and remote work.

Comprehensive health and wellness benefits, including employee assistance and wellness programs.

Retirement and savings programs (pension, RRSP matching, employee share purchase plan).

Generous vacation, personal time, and flexible work arrangements.

Career development support through education reimbursement, mentorship, and internal mobility.

Opportunities to give back through volunteer days and donation-matching programs.

Education Required

CIP
CIP Partial Completion
FCIP
FCIP - Partial Completion