Senior Business Systems Analyst

Markel; Toronto; Hybrid; CAD 85,000 - 105,000; Full time

Job summary

A leading insurance firm in Toronto is seeking a Sr. Business Systems Analyst to serve as a primary interface between technology teams and business partners. The successful candidate will work within the Biz Tech team to enhance core business systems, lead requirement scoping, and manage vendor relationships. They will assure documentation of complex processes and will work with various stakeholders to ensure alignment with business goals. This role offers a competitive salary, benefits, and opportunities for career development.

Benefits

Competitive starting salary

Annual bonus potential

20 vacation days

Excellent benefits package including health and wellness initiatives

Qualifications

• 8 years+ experience in SDLC/system implementation and vendor management.
• Ability to document complex concepts for technical and non-technical audiences.
• Experience in the Insurance sector, preferably Commercial Lines.

Responsibilities

• Lead scoping and documentation of business requirements.
• Participate in integration projects and system enhancements.
• Support users through UAT preparation and execution.

Skills

Requirements gathering techniques

Leading roles in system implementations

ERP-type systems

Agile framework

Strong attention to detail

Microsoft Office

Written and oral communication

Analytical skills

Production support

Education

Degree in Maths, Business, Computer Science or Information Systems

Tools

SQL

MS Dynamics

Job description

Overview

Sr. Business Systems Analysts are a primary interface between technology teams and business partners. They are responsible for understanding current and future processes, gathering and documenting business needs and requirements, and assisting with project business cases. They provide guidance to stakeholders on effective approaches to achieve desired business outcomes. Reporting to the Operations Director, Business Technology, they will work in the Markel Canada Biz Tech team and primarily support enhancement initiatives for the Core Policy Administration System and regional applications in Canada. The successful candidate will have the opportunity to work with cross-functional teams and external system providers.

The Opportunity

You will work within the Markel Canada Business Technology (Biz Tech) team to build enhancements and manage relationships with our vendor for the existing core business systems regional to Canada. The successful candidate will collaborate with cross-functional teams and external system providers.

What you\'ll be doing

• Lead, influence and engage with business representatives to scope, define and document insurance product, workflow and data requirements to translate into technical specifications.
• Participate in end-to-end requirements, design, implementation, testing and production change initiatives in integration projects and system enhancements.
• Break down business requirements into increments and produce artefacts such as BRD, FRD and User Stories for Agile projects, reporting to Product/Project Manager(s) as appropriate.
• Contribute and review technical specifications ensuring requirements are translated for new data solutions or changes to existing solutions.
• Hold vendors accountable for complex solution designs, analyzing alignment with existing workflows and systems.
• Work with IT, Infrastructure, External Technical Teams/Developers, and business colleagues to address queries on requirements, bugs and resolutions; present gap analyses to technical, non-technical and managerial audiences.
• Be a reliable point of contact for change management processes, escalate risks to appropriate teams (Biz Tech, Offshore QA/Developers, IT infrastructure, Product/Project Manager, Vendors, Steering Committee).
• Support and guide users through UAT preparation, execution and coordination for new enhancements where appropriate.
• Provide production user support, training, documentation and troubleshooting; explain technical concepts to non-technical stakeholders.
• Provide secondary support to BAU team members on other initiatives that may require knowledge of application data (e.g., scoping estimations, testing and deployment of system solutions).

Our must haves

• Advanced knowledge of requirements gathering techniques; experience in leading roles in at least two large system implementations.
• Previous configuration experience in an ERP-type system, particularly CRM MS Dynamics.
• 8 years+ experience in SDLC/system implementation, vendor relationship management and Agile framework exposure.
• Demonstrated experience in various roles on key projects in a Business Analyst capacity, wearing multiple hats.
• Strong attention to detail and ability to decipher the “big picture” in ambiguous contexts.
• Competent IT skills with a working knowledge of Microsoft Office; expert in MS Excel and MS Word.
• Excellent written and oral communication skills with the ability to establish and maintain effective relationships with management, staff and external clients.
• Ability to document complex concepts clearly; able to convey to non-technical teams and speak to a technical audience when needed.
• Strong numeracy and logical analytical skills with a structured approach to problem solving; proactively contribute to, lead and influence business changes of varying complexities.
• Previous experience in the Insurance sector, preferably Commercial Lines.
• Experience with SQL and Business System Administration Configuration is an asset.
• Prior hands-on production support chain experience, Tier-2 or 3 triage experience.
• Educated to degree level (Maths, Business, Computer Science or Information Systems) or equivalent analytical work experience.
• Bilingualism and Financial Industry experience would be considered an asset.

Brand values

• Markel Brand Values: We’re all about people — empowering them, supporting them and helping protect what matters most to them.
• We win together — we work as a team, exchange ideas, support each other and respect everyone’s opinion.
• We strive for better — we aspire to lead and win in all that we do, aiming for excellence and finding better ways.
• We enjoy the everyday — we are dedicated to our work and maintain a sense of humor.
• We think further — we are committed to building a legacy and making decisions that leave a lasting impact.
• Who we are — Markel Group is a Fortune 500 company with offices globally.

What’s in it for you

• Competitive starting salary with annual bonus potential and strong benefits.
• 20 vacation days plus additional floaters per year.
• Excellent benefits package including RRSP, extended health, dental, life, travel and vision care, and wellness initiatives.
• Opportunities to learn new skills and develop your career with the support you need.

Are you ready to apply?

Click “Apply Now” to submit our short application so we can learn more about you.

Markel celebrates a diverse workforce and encourages applicants from all backgrounds. We are an equal opportunity employer and welcome flexible working patterns. We provide reasonable accommodations upon request for applicants with disabilities throughout the recruitment process.

Our recruitment process may use artificial intelligence tools for resume screening, interview scheduling and candidate matching. Human oversight remains integral to ensure fairness.

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