Senior Bilingual Credit & Customer Care Specialist

Fairstone; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading Canadian lender in Montreal is seeking a Bilingual Customer Care Agent to handle service inquiries and support customers through various communication channels. This role involves resolving issues, reviewing credit applications, and promoting products through cross-selling opportunities. The ideal candidate possesses excellent communication skills in English and French, has experience in customer service, and is tech-savvy. This is a full-time permanent position with flexible working shifts.

Benefits

10% shift premium on select hours

Comprehensive training

Equal opportunity employer

Qualifications

• Excellent verbal and written communication skills in English and French.
• Experience in customer service, sales, or call center environment.
• Ability to multi-task and learn quickly in a fast-paced, flexible environment.

Responsibilities

• Respond to service inquiries from consumers and retailers.
• Review and evaluate credit applications.
• Support internal or external customers with account adjustments.

Skills

Bilingual communication skills (English and French)

Customer service experience

Analytical skills

Adaptability and multitasking

Problem-solving

Tech-savvy with Microsoft Office Suite

Job description

A leading Canadian lender in Montreal is seeking a Bilingual Customer Care Agent to handle service inquiries and support customers through various communication channels. This role involves resolving issues, reviewing credit applications, and promoting products through cross-selling opportunities. The ideal candidate possesses excellent communication skills in English and French, has experience in customer service, and is tech-savvy. This is a full-time permanent position with flexible working shifts.