Senior Banking Client Services Lead

Canadian Imperial Bank of Commerce; Elliot Lake; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading Canadian bank located in Elliot Lake is looking for a Senior Client Service Representative. You will be pivotal in helping clients manage their day-to-day banking needs and ensuring a quality client experience. This position requires flexibility for banking hours and collaborating with multiple teams to assist clients effectively. With a focus on client service and problem-solving, this role offers a chance to thrive in a supportive environment while contributing to client goals.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social points-based recognition program

Paid growth and development day

Qualifications

• You engage with purpose to find the right solutions and go the extra mile for clients.
• Motivated by accomplishing goals, you deliver your best work.
• You find meaning in relationships and connect with diverse partners.
• You are passionate about growing your knowledge and are curious.
• You care about people and understand different perspectives.

Responsibilities

• Help clients manage their accounts and products.
• Listen and put yourself in the client’s shoes for problem-solving.
• Be a technology expert, introducing clients to mobile banking.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading Canadian bank located in Elliot Lake is looking for a Senior Client Service Representative. You will be pivotal in helping clients manage their day-to-day banking needs and ensuring a quality client experience. This position requires flexibility for banking hours and collaborating with multiple teams to assist clients effectively. With a focus on client service and problem-solving, this role offers a chance to thrive in a supportive environment while contributing to client goals.