Senior Administrative Assistant - Family Portal Specialist

LanceSoft; Alberta; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading service provider is seeking a Senior Administrative Assistant in Edmonton, AB. This role involves supporting parents and guardians with their childcare accounts and requires strong communication and analytical skills. The ideal candidate will have at least 2 years of experience in a call centre environment, be detail-oriented, and have proficiency in Microsoft Office and CXone. The position is onsite and involves high-volume inquiries, processing applications, and maintaining accurate records.

Qualifications

• 2+ years of experience in call centre operations, research, and problem solving.
• Strong verbal and written communication skills required.
• Excellent attention to detail and organizational abilities needed.

Responsibilities

• Respond to inquiries from childcare providers, parents, and guardians.
• Validate and assess client information for eligibility.
• Review documentation for potential overpayments or fraud.
• Document all client interactions and maintain accurate case notes.

Skills

Call centre operations

Research and analysis

Problem solving

Microsoft Office Suite

CXone

Education

High School Diploma or GED

Post-secondary education in Office Administration

Tools

Microsoft Office Suite

CXone

Job description

A leading service provider is seeking a Senior Administrative Assistant in Edmonton, AB. This role involves supporting parents and guardians with their childcare accounts and requires strong communication and analytical skills. The ideal candidate will have at least 2 years of experience in a call centre environment, be detail-oriented, and have proficiency in Microsoft Office and CXone. The position is onsite and involves high-volume inquiries, processing applications, and maintaining accurate records.