Seasonal Associate (Concierge)

Holt Renfrew; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A luxury retailer in Toronto is seeking Seasonal Associates to provide exceptional customer service and create extraordinary shopping experiences. Enthusiastic candidates who thrive in a fast-paced environment and enjoy teamwork are encouraged to apply. This role offers competitive pay, flexible hours, and a welcoming atmosphere with training provided.

Benefits

Seasonal employee discount

On-the-job training

Fun & friendly atmosphere

Qualifications

• Passionate about the brand and customer service.
• Ability to stand for periods of time, moving between the store and back-office areas.
• Ability to work a variety of shifts during the holiday season.

Responsibilities

• Provide excellent level of customer service to all clients acting as an ambassador.
• Resolve standard customer service issues within policy.
• Manage incoming inquiries and requests via phone or email.

Skills

Customer service

Teamwork

Ability to work in a fast-paced environment

Job description

Seasonal Associate (Concierge)

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Overview

Seasonal Associates work in collaboration with the store teams to Inspire a Life of Style and provide extraordinary shopping experiences for our customers. Seasonal Associate roles are available in the following areas (needs of each location will vary).

What are we hiring for in our stores?

Seasonal Associates work in collaboration with the store teams to Inspire a Life of Style and provide extraordinary shopping experiences for our customers. Seasonal Associate roles are available in the following areas (needs of each location will vary).

What we offer

• Competitive pay rate between $18- $20/ hour, based on experience
• 0 – 39 hours per week
• Seasonal employee discount
• A fun & friendly atmosphere with on- the – job training provided

Duties

• Provide excellent level of customer service to all clients acting as an ambassador
• Resolve standard customer service issues within policy
• Manage incoming inquiries and requests (in person at information kiosks) via phone or email and respond to inquiries within 24 hours
• Process gift cards and other duties as required

Requirements

• Passionate about the brand and customer service
• Ability to work in a fast-paced environment
• Demonstrated teamwork skills
• Ability to stand for periods of time, moving between the store and back-office areas
• Ability to work a variety of shifts including mornings/afternoons/evenings/ weekends during the holiday season between October 20th and January 10th

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.