Science-Savvy Customer Care Specialist (Hybrid)

Mérieux NutriSciences; Markham; Hybrid; CAD 47,000 - 66,000; Full time

Job summary

A global food safety company based in Canada is seeking a Customer Care Representative to manage customer inquiries and support services. This role involves a strong focus on customer satisfaction, collaboration with lab teams, and a preferred background in Chemistry or laboratory work. Opportunities for remote working are available. Competitive compensation offered in the range of $47,000 to $66,000 based on experience.

Qualifications

• Three plus years of experience in Customer Service in food or beverage industry.
• Laboratory experience specializing in Chemistry preferred.
• Strong computer skills including Microsoft Office required.

Responsibilities

• Be the primary interface for customers, responding to inquiries.
• Ensure timely resolution of customer issues and requests.
• Assist in customer complaint handling and ensure quality communication.

Skills

Customer Service

Laboratory experience

Chemistry knowledge

Interpersonal skills

Microsoft Office

Education

Degree in Chemistry, Microbiology, or Food Science

Tools

LIMS

CRM

Job description

A global food safety company based in Canada is seeking a Customer Care Representative to manage customer inquiries and support services. This role involves a strong focus on customer satisfaction, collaboration with lab teams, and a preferred background in Chemistry or laboratory work. Opportunities for remote working are available. Competitive compensation offered in the range of $47,000 to $66,000 based on experience.