Scheduling Coordinator

S.R.T. MedStaff; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

S.R.T. MedStaff, a leading healthcare service provider in Toronto, is seeking a Scheduling Coordinator to enhance patient service through effective scheduling and communication. The role requires strong organizational and customer service skills, and offers a permanent full-time position with competitive salary and benefits.

Benefits

Benefits package

RSP matching program

Weekly direct deposit

Staff appreciation events

Supportive team environment

Qualifications

• Strong customer service and communication skills, both verbal and written.
• Effective organizational and problem solving skills with ability to prioritize tasks.
• Proficiency with Information Technology: Microsoft Office applications and Internet.

Responsibilities

• Collaborate to set up patient care service by scheduling PSWs.
• Manage incoming requests from referral sources and private patients.
• Adjust patient schedules and share information with the care team.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Proficiency in Microsoft Office

Education

University degree or post-secondary education

Job description

S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff!

Why Join S.R.T. MedStaff?

S.R.T. MedStaffprovides diverse opportunities and strong career path development in a variety of professional streams, along with excellent salary and benefits such as :

• Permanent full-time position in a reputable healthcare agency
• Extensive customer service experience and ongoing education about patient care services
• RNAO Best Practice Spotlight Organization
• Accredited by Accreditation Canada with Exemplary Status
• Weekly direct deposit
• Benefits package
• RSP matching program
• Perkopolis member
• Staff appreciation events
• Supportiveteam environment

Job Summary :

We are currently looking for Scheduling Coordinatorsto join our dynamic team in the heart of Toronto Downtown. Reporting to the Senior Manager of Client Services, the Scheduling Coordinatorplays a critical role in ensuring appropriate scheduling for patients and evaluating ongoing patient satisfaction.

Responsibilities :

• In collaboration with the patient / family / caregiver help set up patient care service by scheduling PSWs according to their geographical area / availability / skill set / language, etc.
• Manage incoming requests to initiate service from referral sources and private patients.
• Manage a high volume of incoming phone calls from patients, field staff, hospital clients, LHINs, etc. regarding service requests / changes and general inquiries.
• Adjust patient schedules and share information with those in the patient’s circle of care, as needed for the delivery of service.
• Manage calls pertaining to patient feedback.
• Obtain information on patient issues / concerns and forward to a manager / supervisor as per agency protocol.
• Liaise with agency supervisors and other staff to communicate patient and / or agency information.

Qualifications :

• University degree or post-secondary education preferred.
• Previous work experience in a customer service setting and / or call center setting.
• Strong customer service and communication skills, both verbal and written.
• Experience working as a Scheduling Coordinator, Client Services Coordinator, or Client Care Coordinator is considered an asset.
• Effective organizational and problem solving skills with ability to prioritize tasks.
• Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.
• Proficiency with Information Technology : Microsoft Office applications and Internet.
• Medical terminology and a second language are considered assets.

We thank you for applying to S.R.T. MedStaff. We will review all applications. Only those applicants selected for further discussion will be contacted.S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.

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