Scheduling Coordinator

hello.de AG; Meath Park; On-site; CAD 30,000 - 60,000; Full time

Job summary

A care service provider in Canada, Saskatchewan, is looking for a Scheduling Coordinator to manage caregiver and client scheduling. This role involves excellent communication skills and the ability to maintain professional relationships with clients and caregivers. Responsibilities include organizing staffing schedules, recording hours, and ensuring efficient service delivery using a CRM system. The position offers competitive pay, milestone bonuses, and training support.

Benefits

Competitive Pay

Milestone Bonus based on Office Targets

Laptops

Training and ongoing developmental support

Good Work Life Balance

Qualifications

• Must have excellent oral and written communication skills.
• Ability to organise and prioritise various tasks.
• Discretion, integrity, and fairness are essential.

Responsibilities

• Organise rotas and staffing requirements.
• Monitor Client and Caregivers concerns.
• Manage relationships with Caregivers and Clients.
• Maintain Client service schedule using CRM.
• Record Caregivers hours and enter into CRM.

Skills

Excellent communication skills

Organisational skills

Discretion and integrity

Interpersonal skills

Computer skills (Word, Excel)

Professional appearance

Ability to work in an office setting

Tools

People Planner CRM

Job description

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’ philosophy ensures it fulfils its promise: Your Life, Your Way

Who we’re looking for

As a Scheduling Coordinator you should have following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair‑mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers.
• Must have computer skills and be proficient in Word and Excel.
• Must present a professional appearance and demeanour.
• Must have the ability to perform duties in a professional office setting.

What you’ll do

• Organise all rotas and staffing requirements. (Rostering shifts)
• Monitor, mediate and log both Client and Caregivers concerns.
• Effectively manage and develop excellent relationships with the Caregivers and Clients.
• Actively encourage contact between Caregivers and Clients and the office.
• Coordinate and maintain a complete Client service schedule using our in-house CRM system – People Planner.
• Accurately enter and maintain Client and Caregivers records.
• Record Caregivers hours and enter hours into People Planner.
• Deal with emergency situations decisively and effectively.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Participate as needed in meetings related to Caregivers scheduling/work rotas.
• Perform any and all other functions deemed necessary.

What you’ll get

• Competitive Pay
• Milestone Bonus based on Office Targets
• Laptops
• Training and ongoing developmental support
• Good Work Life Balance

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