Scheduling Assistant - Central Staffing and Scheduling Office (CSSO)

Mackenzie Health; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in York Region is seeking a Scheduling Assistant to allocate and schedule staff in a fast-paced environment. The ideal candidate has a minimum of two years of scheduling experience, proficiency in Word, Excel, and other tools, and strong organizational and customer service skills. This role involves supporting the creation of master schedules and ensuring compliance with safety policies. A commitment to fostering an inclusive environment is essential.

Benefits

Equal opportunity employer

Accommodations for applicants

Qualifications

• Minimum of two years recent experience in scheduling and timekeeping.
• Understanding of Collective Agreements and scheduling rules in a hospital environment.
• Ability to perform essential duties of the job.

Responsibilities

• Allocate and schedule staff according to unit requirements.
• Book coverage for project work and emergencies.
• Support creation of master schedules and review timecards.

Skills

Experience with computerized scheduling program

Communication skills

Organizational skills

Customer service skills

Time management skills

Education

University Degree or College Certificate/Diploma

Tools

Word

Excel

PowerPoint

Outlook

Job description

Job Description

The Scheduling Assistant is a team member working in a time sensitive and deadline driven environment allocating and scheduling staff in accordance to the unit operational requirements, policies and procedures. Under the direction of the Staffing Services Managerand the individual department manager, the Scheduling Assistant will book coverage for advance needs, project work, emergencies, workload increases (such as ambulance escorts, patient watch), and short-term/long term leaves. Support the creation of master schedules, review requests, timecards processing, pay reconciliations and investigation of scheduling incidents. The Scheduling Assistant will work closely with their portfolio managers to ensure staffing initiatives are completed. Various duties will also include data entry, filing, and documentation of all calls regarding absence due to sickness or other reasons.

What else do you bring?

• Experience with a computerized scheduling program (ESP/Kronos preferred).
• A minimum of two (2) years of recent experience in scheduling, timekeeping and building of master rotations (healthcare experience preferred)
• Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook.
• Understanding of Collective Agreements and scheduling rules in a hospital environment.
• Excellent computer skills and proven communication and problem-solving skills.
• Good interpersonal and organizational skills, excellent time management skills.
• Strong customer service skills, telephone etiquette, and display of core values.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health careenvironment.

Preferably, your profile also includes:

• University Degree or College Certificate/Diploma
• Area of study in Business or Health Administration (preferred).
• Payroll Certification an asset.
• Previous experience within the Scheduling Assistant classification.

*This position is represented by OPSEU.

*You may be required to work at any site of Mackenzie Health.

Mackenzie Health

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.