Salesforce Business Analyst(Bilingual)_Canada

Cloud SynApps Inc.; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A dynamic consulting firm in Peel Region, Mississauga, is seeking a Bilingual (French & English) Salesforce Business Analyst. The ideal candidate will bridge business needs with Salesforce solutions, gather requirements, and configure Salesforce features. Responsibilities include conducting user training and supporting ongoing enhancements. Applicants should have a Bachelor's degree and 5-7 years of relevant experience. Salesforce certifications are a plus. This is a great opportunity to join a fast-growing team dedicated to client success.

Qualifications

• 5–7 years of experience as a Salesforce Business Analyst.
• Strong understanding of Salesforce platform features.
• Proven ability to analyze complex business requirements.

Responsibilities

• Gather and analyze business requirements from stakeholders.
• Translate business requirements into Salesforce solutions.
• Conduct user training sessions and create materials.

Skills

Requirements gathering

Salesforce configuration

Data analysis

Bilingual (French & English)

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Computer Science, or related field

Tools

Sales Cloud

Service Cloud

Job description

Salesforce Business Analyst(Bilingual)_Canada

Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also expanding into other verticals, including Insurance and the Telcom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by Salesforce) and Clariti Solutions (erstwhile BasicGov Applications) and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Position Overview

We are seeking a Bilingual (French & English) Salesforce Business Analyst to join our team in Canada. French language proficiency is mandatory. The ideal candidate will play a critical role in bridging business needs with Salesforce solutions, ensuring that system capabilities align with organisational objectives. This role involves gathering and analysing requirements, designing scalable Salesforce configurations, and collaborating closely with developers, administrators, and stakeholders to deliver impactful business outcomes. The Salesforce Business Analyst will also support ongoing system enhancements, conduct user training, and champion best practices to maximise the value of Salesforce across the organisation.

Key Responsibilities

• Gather, document, and analyse business requirements from stakeholders across different departments.
• Translate business requirements into technical specifications and Salesforce solutions.
• Design and configure Salesforce features such as custom objects, fields, workflows, and validation rules.
• Collaborate with Salesforce developers and administrators to implement solutions and enhancements.
• Conduct user training sessions and create training materials as needed.
• Perform data analysis and data migration activities.
• Provide ongoing support and maintenance of Salesforce applications.
• Stay current with Salesforce releases, features, and best practices.
• Identify opportunities for process improvement and efficiency gains using Salesforce capabilities.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
• 5–7 years of experience working as a Salesforce Business Analyst.
• Strong understanding of the Salesforce platform, including Sales Cloud and Service Cloud.
• Proven ability to gather and analyse complex business requirements.
• Experience with Salesforce configuration and customisation (e.g., workflows, process builder, validation rules).
• Familiarity with data management and integration concepts.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Bilingual proficiency (French & English) is mandatory.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.
• Experience working in an Agile environment is preferred