Sales Support Specialist I

Mindlance; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading sales support company in Canada seeks a Sales Support Specialist to assist Territory Sales Managers in achieving sales targets. The ideal candidate will have at least 3 years of experience in customer service or sales, exceptional oral and written communication skills, and proficiency in MS Office. You will manage customer accounts, handle order management, and support finance-related inquiries. This role is on-site and requires a collaborative team spirit. Competitive benefits and opportunities for professional growth are available.

Qualifications

• At least 3 years of experience in a customer service or sales position.
• Strong oral and written communication skills.
• Extremely proficient with MS Office.

Responsibilities

• Support sales growth to achieve financial targets.
• Manage customer accounts and provide troubleshooting assistance.
• Perform operational activities including account creation and order management.

Skills

Customer service

Sales support

MS Office proficiency

Analytical skills

Education

Bachelor's degree or diploma

Tools

SAP

Job description

Shift/Schedule:
Start time: 8am - 9am
End time: Around 5pm

Interview Process: 1 interview with Manager, virtual

On site: Must be Local

As a Sales Support Specialist, you will work closely with your Territory’s Sales Managers to support their territory. The Sales Support Specialist provides direction and assistance to customers and sales channels to meet assigned order entry/management and business growth objectives. In this role, the successful candidate will execute within a well-defined framework. There is generally a step by step sequence of standard tasks which need to be followed to achieve an end result. Work is typically subject to tight oversight. Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. The individual must perform well in a team environment and have exceptional people skills with customer focus mindset.

Roles & Responsibilities

• Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients, stable regions, and/or medium sales territories.
• Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
• Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
• ITO – Presales support, customer inquiries, quote preparation.
• OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.
• Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
• Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
• Build customer satisfaction through outstanding relationships and communications.
• Work within predefined targets and metrics – KPI oriented.

Qualification / Requirements

• Bachelor's degree or diploma from an accredited university or college
• At least 3 years of experience in a customer service or sales position
• Strong oral and written communication skills.
• Extremely proficient with MS-office
• Knowledge in SAP

Desired Characteristics

• Additional experience working in field activities, Sales Support or Sales Force is preferred
• Established analytical ability
• Knowledge French is an asset
• Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)
• Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
• Ability to work in a fast paced, high stress environment with multiple simultaneous priorities
• Strong organizational and time management skills

EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”