Sales Associate - Residence (Auxiliary)

University of British Columbia; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A major Canadian university is seeking a Sales Associate for Residence dining services. This role involves serving customers, preparing food, and ensuring quality service according to established standards. Ideal candidates will have experience in customer service and cash handling, along with a minimum education of Grade 10. The position offers an hourly wage between $22.06 and $23.32 CAD and embraces equity and diversity in the workplace.

Qualifications

• A minimum of one year of related experience or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives and commitment to inclusion.

Responsibilities

• Serve customers and take payments.
• Prepare food according to UBC standards.
• Maintain inventory levels and assist culinary staff.
• Ensure cleanliness and safety in the work environment.
• Assist in training new employees.

Skills

Customer service

Cash handling

Education

Grade 10

Job description

Overview

Job Category: CUPE 116; Job Profile: CUPE 116 Hourly - Sales Attendant - Food Services; Job Title: Sales Associate - Residence (Auxiliary); Department: Residence Dining Front-of-House | UBC Food Services | Student Housing and Community Services; Compensation Range: $22.06 - $23.32 CAD Hourly (hourly wage inclusive of a 1% wage differential, $22.28 - $23.55).

Posting End Date: September 28, 2025; Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date: Ongoing. This posting has five (5) vacancies.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Posting summary and related details are provided by UBC Food Services and Human Resources.

Job Summary

Serving customers, taking payment and preparing food in food service restaurants, residences and retail outlets.

Responsibilities

• Provides exceptional customer service to guests, in accordance with UBC Food Services customer service standards, taking customers food orders at counter or at tables; prepares and calculates bills for payment.
• Accurately and with minimum error, processes guests orders in computer or POS system and accepts payment via cash, meal plan card, vouchers, debit, or credit card; distributes change and receipts as required; and cashes out as per UBC Food Services policies.
• Recommends food inventory levels and calls in approved orders; assists in maintaining inventory. Performs a physical check on products to ensure proper rotation of items and to review expiry dates.
• Assists culinary staff in the preparation of menu items, such as meat, vegetables, desserts, pastry, sandwiches, salads and specialty items; portions, plates, wraps, and packages menu items. Accurately follows recipes, proper portion control and reduces waste at all stages of preparation and service.
• Prepares made-to-order sandwiches; plates, portions and dispensing menu items to guests in a serving line in accordance with pre-determined UBC Food Services customer service standards or franchise standards.
• Sets up service counter and replenishes supplies for sale, ensuring appropriate stock levels and proper stock rotation in refrigeration, storage and counter display units. Maintains a clean work environment.
• Busses tables and cleans tables, wipes chairs and condiment stations, kitchen preparation areas, kitchen equipment and seating areas. Notes any areas that require additional cleaning, maintenance and or repair and advises supervisor or manager.
• Assesses and ensures quality of finished product prior to serving customer. Confirms correct signage is in place for all menu items being served at their work station.
• Maintains a fundamental working knowledge of allergens, ingredients and is able to provide answers to guest inquiries regarding ingredients of menu items served.
• Performs the duties of other food service workers on a relief basis as operationally required.
• Maintains proper sanitation and safety standards in accordance with FoodSafe, UBC policy and UBC Food Services safety guidelines. Maintains adherence to the UBC Food Services dress code.
• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement

Makes minor decisions related to sequence of duties. Errors may negatively impact customer experience.

Supervision

Supervision Received: Works independently under general supervision. Supervision Given: None. May assist in training new employees or guide student workers.

Qualifications

• Minimum Qualifications: Grade 10, a minimum one year of related experience or an equivalent combination of education and experience.
• Preferred Qualifications: Customer service and cash handling experience.

Equity, Diversity, and Inclusion

Willingness to respect diverse perspectives, including perspectives in conflict with one’s own; demonstrates a commitment to enhancing awareness, knowledge, and skills related to equity, diversity, and inclusion.