Sales Associate

The Salvation Army in Canada; Courtenay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A charitable organization is seeking a Sales Associate to support thrift store operations. Responsibilities include providing customer service, managing inventory, and performing cash transactions. Candidates should have some high school education and preferably experience in a retail environment. The position offers a competitive compensation range with responsibilities requiring physical dexterity and attention to detail.

Qualifications

• Prior related experience in a warehouse or thrift store setting is an asset.
• Must hold or obtain a recent Criminal Records Check with Vulnerable Sector Check.
• Dynamic; able to adapt based on team, program, and service needs.

Responsibilities

• Provide excellent customer service to meet store sales budgets.
• Maintain inventory levels and control shrinkage.
• Perform daily cash-outs and comply with safety procedures.

Skills

Energetic

Team player

Organized

Creative

Flexible

Education

Completed some High School

Tools

First Aid/CPR certification

WHMIS training

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The Sales Associate provides service to customers, sorts incoming products, and assists in the efficient and effective maintenance of thrift store operations.

Responsibilities And Accountabilities

• Contributes to meeting store sales budgets by maintaining customer service standards.
• May assist with store layout plans to attract customers including window displays and merchandise displays.
• Replenish inventory levels based on directions.
• Contributes to the control of inventory by retrieving, sorting, and pricing as per directions; protects the store from inventory shrinkage by close visual monitoring.
• Takes responsibility for the accurate financial transactions including credit card, debit, and cash.
• Perform daily cash‑outs, including balancing sales and floats.
• Complies with ATL safety procedures and in/outdoor tidy maintenance guidelines. Performs janitorial duties as requested.

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties. * Supported by task list.

Critical Relationship Management

Governance Boards and Councils: N/A
Internal: N/A
External: External donors

Managerial Responsibility

Reports directly to the Retail Shift Supervisor
Direct reports for this position: None

• This position is responsible for their own time and effort only. They may demonstrate work methods to new employees, volunteers, or students.

Financial And Materials Management

• Processes sales transactions, no budget responsibilities.
• Responsible for the safekeeping of thrift store supplies and equipment for business use.

Working Conditions

• Serves in a store or warehouse, within a busy CFS ministry. The location of work may create a possibility of experiencing the following disagreeable conditions: angry/abusive people and verbal abuse, minor risk of harm, injury, illness due to physical attacks from others and/or exposure to infectious diseases.
• Emergency Response situations (fire, bomb threat, etc)
• Dirty environment / odours (garbage, washrooms) o Truck fumes o Excessive noise o Work schedule may impact life (weeknights and weekends)
• Monotonous work (repetitive tasks) o Increased potential for on‑site accidents (moving or sharp objects) o Exposure to toxic chemicals o Exposure to bodily fluids o Other potentially dangerous situations (unsafe donations)
• Store Hours generally Monday — Saturday but require some flexibility for special events or urgent situations.
• Not required to travel.

Health & Safety

• Required to complete general orientation, including safety in the workplace training and annual review.
• Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store/warehouse, cleans spillage).
• Universal precautions: wearing personal protective equipment (PPE) as required, including gloves/glasses.
• Use anti‑fatigue mats when necessary.
• The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

• The successful candidate must have completed some High School.
• Prior related experience, including in a warehouse or thrift store setting, is an asset.
• Special Licenses, Diplomas, Certifications or Requirements:
  • Must hold or obtain a recent Criminal Records Check with Vulnerable Sector Check, satisfactory to TSA.
  • Must receive clearance from TSA Abuse Registry Check.
  • Required to complete WHMIS training annually.
  • Required to complete Praesidum Academy training modules relevant to position.
  • Current certification in First Aid / CPR, or willingness to obtain, is an asset.
• Experience and Skilled Knowledge Requirements:
  • Characteristics: energetic, takes initiative, team player, organized and productive.
  • Creative and flexible with the ability to adapt based on team, program, and service needs.

Skills And Capabilities

The performance of the job requires physical dexterity; frequently sitting for long periods of time, twisting, bending, crouching, reaching, reaching overhead, pushing and pulling, lifting and kneeling and lifting up to 251 bs. May on occasion be required to lift, move, or transport weights up to 501 bs. Attention to detail and the ability to follow directions and well‑defined steps.

Compensation

The target hiring range for this position is $17.85 to $18.76 with a maximum of $22.51. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.