SaaS Accounting & Customer Success Associate

Propra; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology startup in Calgary is seeking an Accounting Customer Success Associate to drive customer satisfaction through effective onboarding and use of accounting solutions. Responsibilities include maintaining customer relationships, providing superb support, and tracking service performance. The ideal candidate has experience in property management, financial services, or a related field, and possesses strong interpersonal skills. This role offers a collaborative and fast-paced environment focused on innovation in property management.

Benefits

Opportunities for growth and learning

Collaborative work environment

Qualifications

• Prior experience with property management or financial services is preferable.
• Familiarity with customer success in a B2B SaaS environment is a plus.
• Experience writing help center articles or documentation is beneficial.

Responsibilities

• Build and maintain customer relationships through regular check-ins.
• Provide exceptional customer support and resolve issues timely.
• Guide customers during their onboarding journey with product usage.

Skills

Customer relationship management

Problem-solving

Interpersonal skills

Adaptability

Tools

Customer success software

CRM tools (HubSpot, Intercom)

Job description

A technology startup in Calgary is seeking an Accounting Customer Success Associate to drive customer satisfaction through effective onboarding and use of accounting solutions. Responsibilities include maintaining customer relationships, providing superb support, and tracking service performance. The ideal candidate has experience in property management, financial services, or a related field, and possesses strong interpersonal skills. This role offers a collaborative and fast-paced environment focused on innovation in property management.