Business Analyst

emergiTEL Inc.; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A respected tech consultancy in Canada is looking for a Business Analyst to support enterprise programs. This role involves reviewing and redesigning data reporting models and providing business analysis services across various initiatives. The ideal candidate will have strong experience in requirements elicitation, Agile methodologies, and possess skills in user interface/user experience design. Positions located in Toronto require hands-on experience with Azure DevOps and will help shape future business solutions.

Qualifications

• Strong experience in requirements elicitation and documentation.
• Proven experience facilitating workshops using Agile methodologies.
• Hands-on experience writing epics and user stories in Azure DevOps.

Responsibilities

• Provide business analysis services across diverse initiatives.
• Engage with stakeholders to elicit and validate requirements.
• Collaborate with technical teams to ensure business needs are met.

Skills

Requirements elicitation and documentation

Gap analysis

Agile methodologies

Business process re-engineering

User interface/user experience (UI/UX)

Tools

Azure DevOps

Job description

Job Title: Business Analyst

Work Arrangement: Onsite (5 days/week)

Role Overview

The Business Analyst will support enterprise programs by reviewing existing data and reporting models and redesigning analytical and operational reporting solutions to be scalable, flexible, and future-ready.

The role will initially focus on one core program area but will expand to support multiple business programs and applications, including the development of new data and reporting products to address evolving priorities.

Key Responsibilities

• Provide end-to-end business analysis services across diverse business and technology initiatives
• Engage business stakeholders and subject matter experts to elicit, document, analyze, and validate requirements
• Lead requirements discovery using interviews, workshops, JAD sessions, mockups, and user story mapping
• Develop and document:
  • Business requirements
  • Functional and non-functional requirements
  • Use cases, process flows, and data models
• Translate business needs into epics and user stories, and maintain them in Azure DevOps
• Apply business process re-engineering techniques to improve service delivery and operational efficiency
• Develop business cases, feasibility studies, and cost-benefit analyses
• Support business transformation initiatives with a focus on business architecture and UI/UX
• Collaborate with technical teams to ensure alignment between business needs and solution design
• Monitor progress, resolve issues, and provide regular updates to stakeholders
• Develop traceability matrices, performance measures, and supporting documentation
• Promote best practices, standards, and consistency in business analysis activities

Required Skills & Experience

Business Analysis & Problem Solving

• Strong experience in:
  • Requirements elicitation and documentation
  • Gap analysis and evaluation of alternative solutions
  • UI/UX-focused analysis and recommendations
• Proven experience facilitating workshops and discovery sessions using Agile, Waterfall, or Hybrid approaches
• Hands-on experience writing epics and user stories in Azure DevOps
• Ability to translate complex technical concepts into clear business language
• Experience working with stakeholders across multiple programs and business areas

Technical & Data Knowledge

• Experience leading or supporting business transformation and solution design initiatives
• Strong understanding of:
  • Enterprise data warehouses, data marts, and data lakes
  • Data modeling concepts (Kimball, Inmon)
  • Business architecture for analytics platforms (Azure-based preferred)
• Experience supporting development teams with:
  • Requirements gathering
  • Design documentation
  • Source-to-target mapping
• Knowledge of SDLC methodologies and data-driven solution delivery
• Awareness of accessibility standards (AODA, WCAG)

Organizational & Project Skills

• Ability to plan, manage, and support complex initiatives
• Experience with task estimation, scheduling, and dependency management
• Strong documentation and knowledge-transfer skills
• Ability to work independently while collaborating with cross-functional teams

Communication & Stakeholder Engagement

• Excellent verbal and written communication skills
• Experience preparing:
  • Business cases
  • Briefing notes
  • Presentations and stakeholder updates
• Strong interpersonal and negotiation skills
• Proven ability to manage expectations and drive consensus

Must-Have Qualifications

• Strong experience in requirements elicitation, documentation, and gap analysis
• Experience facilitating requirements workshops (Agile / Waterfall / Hybrid)
• Hands-on experience writing user stories in Azure DevOps
• Experience leading business transformation or solution design initiatives
• Knowledge of business architecture for enterprise data platforms