Retail Team Lead - Customer Experience & Ops

Foot Locker; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading sports retailer in Ottawa is looking for a passionate individual to manage team performance and enhance customer experience. This role involves coaching, motivating the team, and ensuring operational excellence. The ideal candidate has strong leadership skills and experience in retail, with a focus on delivering exceptional customer service. Competitive pay and benefits are offered, including staff discounts and health coverage.

Benefits

Employee Discount

Paid Time Off

Medical and Dental Coverage

Development Opportunities

Qualifications

• At least 1 year of experience in a customer-facing sales setting.
• Confident in engaging customers to deliver an elevated experience.
• Ability to respond to changing demands in a retail environment.

Responsibilities

• Coaching and motivating your team to drive sales.
• Ensuring high levels of customer satisfaction.
• Delivering sales and operational expectations.

Skills

Leadership ability

Customer engagement

Motivation

Resourcefulness

Cognitive skills

Ethics and integrity

Flexibility

Job description

A leading sports retailer in Ottawa is looking for a passionate individual to manage team performance and enhance customer experience. This role involves coaching, motivating the team, and ensuring operational excellence. The ideal candidate has strong leadership skills and experience in retail, with a focus on delivering exceptional customer service. Competitive pay and benefits are offered, including staff discounts and health coverage.