Retail Store Leader — Elevate Customer Experience

Rocky Mountain Chocolate Factory; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A retail chocolate production company located in Banff is seeking a full-time manager to oversee daily operations and staff. Candidates must have a minimum of 5 years of experience and a college diploma. Responsibilities include directing operations, managing staff, and implementing strategies to ensure success in a fast-paced, customer-focused environment. Knowledge of point-of-sale systems and organizational skills are essential for success in this role.

Benefits

Health Care Plan

Dental Plan

Group insurance benefits

30% store discount

Qualifications

• 5 years or more of managerial experience in a retail setting.
• Ability to work in a fast-paced environment and under pressure.
• Strong collaborative and interpersonal skills.

Responsibilities

• Direct and control daily operations of the chocolate factory.
• Plan and organize daily operations and manage staff duties.
• Resolve customer requests, complaints, and supply shortages.

Skills

Attention to detail

Client focus

Time management

Proactive

Multitasking

Education

College, CEGEP or other non-university certificate or diploma (1-2 years)

Tools

Point of sale system

Inventory control software

MS Office

Job description

A retail chocolate production company located in Banff is seeking a full-time manager to oversee daily operations and staff. Candidates must have a minimum of 5 years of experience and a college diploma. Responsibilities include directing operations, managing staff, and implementing strategies to ensure success in a fast-paced, customer-focused environment. Knowledge of point-of-sale systems and organizational skills are essential for success in this role.