Retail Shift Leader

Canna Cabana; St. Catharines; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading cannabis retailer in the Niagara Region is seeking a dedicated Shift Leader to supervise daily operations and lead the sales and customer service front. The successful candidate will have a CannSell license and a minimum of 2 years of retail experience, ideally within the cannabis industry. Responsibilities include assisting with management duties, resolving customer issues, and achieving sales targets while fostering a strong team environment. This full-time position offers opportunities for growth and excellent benefits.

Benefits

Opportunity for growth and learning

Unlimited bonus earning potential

Qualifications

• Valid CannSell license to work in a retail cannabis store.
• Completion of a Police Background Check.
• Minimum 2 years work experience in the retail industry required.

Responsibilities

• Assist store management in supervising daily operations.
• Act in place of the Store Manager when needed.
• Resolve customer service issues and guide associates.

Skills

Sales and service orientation

Time management and prioritizing skills

Teamwork skills

Communication skills

Customer service skills

Troubleshooting skills

Education

CannSell license

Police Background Check completion

2 years experience in retail

Tools

Microsoft Office productivity suite

Job description

Canna Cabana – Shift Leader

Canna Cabana is actively seeking responsible, hardworking, and dedicated Shift Leaders to join our team and help us grow to the limit of possibilities.

Key Responsibilities

• Assist store management in supervising and facilitating daily store operations.
• Act in place of the Store Manager when needed.
• Resolve customer service issues on shift and guide associates.
• Provide direction, guidance, and instruction to all store associates.
• Ensure store conditions consistently meet established standards.
• Assist in meeting staffing levels to business needs.
• Serve as the sales and customer service leader/role model in the absence of SM/ASM.
• Greet and assist customers, modeling exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating as necessary.
• Ensure health, safety, and security regulations are adhered to and required standards are met on shift.
• Achieve sales targets and store‑level KPIs.
• Ensure employees on shift are actively pursuing sales goals.
• Oversee and assist in inventory management and account for inventory processes on shift.

Qualifications & Requirements

• Valid CannSell license to work in a retail cannabis store.
• Completion of a Police Background Check.
• Demonstrated sales and service orientation required.
• Minimum 2 years work experience in the retail industry required – Cannabis industry preferred.
• Excellent time management and prioritizing skills.
• Ability to train, motivate, and monitor staff.
• Basic office administration skills.
• High proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Strong communication skills, both verbal and written, at all levels.
• Strong customer service and troubleshooting skills.
• A well‑defined sense of diplomacy.
• Excellent teamwork and team‑building skills.
• Thorough understanding of applicable health and safety legislation.
• Professional, responsive, and positive work attitude essential.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays, and weekends at different locations.

Job Types

Full‑time, Permanent

Why You Should Apply

• Opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience, and learning.
• Unlimited bonus earning potential.

High Tide Inc. – Company Overview

High Tide Inc. is the leading community‑grown, retail‑forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second‑largest cannabis retailer globally by store count. High Tide (HITI) is uniquely built around the cannabis consumer, with wholly diversified and fully integrated operations across all components of cannabis, including Bricks & Mortar Retail Canna Cabana™ (the largest cannabis retail chain in Canada with 200+ locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and growing), Retail Innovation Fastendr™ (a unique and fully automated technology employing retail kiosks), Consumption Accessories High Tide (a suite of leading accessory e‑commerce platforms such as Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com), Wholesale Distribution High Tide (stocked with wholesale solutions via Valiant™), Licensing High Tide (pushes cannabis culture forward through fresh partnerships under the Famous Brandz™ name), and continuous recognition for business excellence and growth.

Additional Points

The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

Contact & Application Information

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted. To get CannSell license please visit CannSell Standard | CannSell.ca.