Retail Print & Services Supervisor

Staples; Milton; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Print & Services Supervisor in Milton, Canada. In this role, you'll lead a team to enhance customer engagement, drive sales, and ensure operational excellence in print services. Your prior experience in customer service and leadership will be vital as you engage customers, supervise associates, and foster a culture of learning within the team. The position offers health and dental benefits, performance bonuses, and the chance to work in a dynamic environment committed to diversity and inclusion.

Benefits

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Qualifications

• 3+ years of customer service experience in retail required, supervisory experience preferred.
• 1-2 years in a print/graphic communications environment.
• Ability to operate computer and printing equipment.

Responsibilities

• Model and coach customer engagement and sales execution.
• Lead areas in the store to achieve sales goals.
• Manage operational excellence in print services.
• Conduct training of associates to promote continuous learning.

Skills

Customer service expertise

Leadership skills

Sales execution

Operational excellence

Multi-tasking ability

Job description

As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business. You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. You supervise and perform all aspects of production and customer-facing interactions within the print and customer service areas of the store.
• Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
• Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
• Operational Excellence: Manage operational excellence and store brand standards in print.
• Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.

Some of what you will need

• 3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
• 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
• Technical acumen to operate computer and printing equipment.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.