Retail Operations Supervisor - Customer Experience Leader

The Brick; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Montreal is seeking an Operations Supervisor who is customer-oriented and demonstrates strong leadership abilities. Responsibilities include maintaining store excellence, developing staff, and ensuring customer satisfaction. Ideal candidates will have 2+ years in customer service, effective communication skills, and flexibility to work shifts. Competitive pay and benefits offered.

Benefits

Flexible benefits package

Competitive remuneration

Career progression potential

Employee discounts

Qualifications

• 2+ years of customer service or sales experience.
• Previous retail supervisory or senior associate experience is an asset.
• Ability to work evenings and weekends as required.

Responsibilities

• Maintain excellence in store merchandising and customer service.
• Recruit, hire and develop staff through coaching and performance appraisals.
• Handle escalated customer service issues and offer solutions.
• Ensure compliance with all Brick Group policies and procedures.

Skills

Customer service

Leadership

Problem-solving

Communication skills

Time management

Education

High school diploma

Post secondary education

Job description

A leading retail company in Montreal is seeking an Operations Supervisor who is customer-oriented and demonstrates strong leadership abilities. Responsibilities include maintaining store excellence, developing staff, and ensuring customer satisfaction. Ideal candidates will have 2+ years in customer service, effective communication skills, and flexibility to work shifts. Competitive pay and benefits offered.