Retail Operations Supervisor - Customer Experience Leader

The Brick; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Alberta is seeking an Operations Supervisor who will ensure excellent customer service and effective team management. Responsibilities include recruiting and developing staff, resolving customer issues, and maintaining high standards of merchandising and store detail. The ideal candidate will have a high school diploma, strong leadership skills, and 2+ years in customer service or sales. A competitive remuneration package and flexible benefits await. Join us to showcase your leadership talents!

Benefits

Flexible benefits package

Competitive remuneration

Employee discounts

Career progression potential

Qualifications

• 2 or more years of customer service or sales experience.
• Previous retail Supervisory or Senior Associate experience is an asset.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain excellence in store merchandising, detail and customer service.
• Recruit, hire and develop staff through coaching and performance appraisals.
• Handle escalated customer service issues and offer solutions.

Skills

Customer service

Leadership

Communication skills

Problem solving

Time management

Education

High school diploma or equivalent

Post secondary education

Job description

A leading retail company in Alberta is seeking an Operations Supervisor who will ensure excellent customer service and effective team management. Responsibilities include recruiting and developing staff, resolving customer issues, and maintaining high standards of merchandising and store detail. The ideal candidate will have a high school diploma, strong leadership skills, and 2+ years in customer service or sales. A competitive remuneration package and flexible benefits await. Join us to showcase your leadership talents!