Retail Key Holder

SKECHERS; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent footwear retailer in Ottawa is seeking a Key Holder to contribute to retail operations and mentor the team. This entry-level management position involves overseeing operations, driving sales, and providing exceptional customer service in a vibrant shopping environment. Candidates should be organized, problem solvers, and able to work flexible hours. Competitive pay and benefits are offered.

Benefits

Generous discounts on products

Flexible scheduling for work-life balance

On-the-job training opportunities

Career advancement prospects in Retail Management

Qualifications

• Previous experience in retail, restaurant, or hospitality preferred.
• Sales skills to drive revenue growth.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver expert customer service to ensure a perfect shopping experience.
• Supervise store operations and maintain security protocols.
• Mentor team members in customer service and sales.

Skills

Customer Service Management

Problem Solving

Communication Skills

Retail Operations Knowledge

Education

High school diploma or equivalent

Job description

About Skechers

Headquartered in Southern California, Skechers—the Comfort Technology Company—has spent over 30 years helping men, women, and kids look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

About the Role

As a Key Holder, better known as a "Floor Leader," at Skechers, you\'ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you\'ll oversee daily operations, support sales goals, and help maintain the store\'s premium shopping environment. Whether you\'re looking to advance your Retail Manager career, refine your skills as a Key Holder, or grow into a Retail Management role, this opportunity offers room to thrive within the Skechers global brand.

Compensation

Starting rate: $21.85

Benefits Highlights

• Competitive pay with regular increases.
• Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts!).
• Flexible schedules to support work-life balance.
• On-the-job training to strengthen skills in Retail Leadership Roles, Customer Service Management, and store operations.
• Opportunities for career advancement in Retail Management with a global brand like Skechers.
• Additional Benefits & Perks to be reviewed during the interview process.

What You Will Do

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

What We Need From You

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem solving skills to resolve any issues that may arise in-store.
• Highly organized to manage inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
• Comfortable mentoring team members and communicating with all levels of the store team.
• Acts with a sense of confidentiality and urgency.

Requirements

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Step into your next retail career with Skechers!

About Skechers

Skechers, a global Fortune 500 brand, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do — delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company- and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent over 30 years helping people of all ages look and feel good.

Equal Employment Opportunity

Skechers is an equal opportunity employer and, as such, Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit, qualifications, and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment.

Reasonable Accommodation

I understand that Skechers makes reasonable accommodations for disabled employees if requested, unless to do so would pose an undue hardship, in accordance with applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your job.