Retail Customer Service Representative

LFL Group; Langford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Langford is seeking a Customer Service Associate to join their team. You will be responsible for responding to customer inquiries, promoting customer loyalty, and ensuring a great customer experience. The ideal candidate is customer-focused with strong communication skills and the ability to multitask. This position offers a competitive benefits package and opportunities for career progression.

Benefits

Flexible benefits package including Health and Dental Services

Career progression potential

Employee discounts

Qualifications

• Ability to work evenings and weekends as required.
• Proven ability to multitask and maintain organization.
• Exceptional communication skills both written and verbal.

Responsibilities

• Respond to customer inquiries and offer solutions.
• Promote customer loyalty by providing exceptional support.
• Review and follow up on order reports daily.

Skills

Strong customer service focus

Exceptional communication skills

Team oriented

Ability to multitask

Proficiency with computers

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Is this job for you? Do you believe in putting the customer first? Do you love to solve problems and create solutions.

The Brick is actively seeking to expand our service team. As a Customer Service Associate you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts including evenings and weekends as required

Why The Brick

• A flexible and comprehensive benefits package including Health Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to

Additional Information

• Required Experience: Unclear Seniority
• Key Skills: Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
• Employment Type: Full-Time
• Experience: years
• Vacancy: 1