Retail Customer Service Representative

The Brick; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A retail company in Hamilton, Ontario is seeking a Customer Service Associate. This role involves responding to customer inquiries, promoting loyalty, and providing exceptional support. Ideal candidates should have a strong customer service focus and excellent communication skills. The position offers competitive remuneration, employee discounts, and career progression opportunities in a dynamic environment.

Benefits

Competitive remuneration package

Employee discounts

Career progression potential

Qualifications

• Ability to multitask and maintain organization.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Respond to customer inquiries and offer solutions.
• Follow up with customers to identify and support their needs.
• Promote customer loyalty through exceptional support.
• Review and follow up on order reports daily.

Skills

Strong customer service focus

Team oriented

Exceptional communication skills

Proficiency with computers and Microsoft Office

Education

High school diploma or equivalent

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]