Retail Customer Care Specialist (12-Month Contract)

Fresh Start Foods Canada; Richmond; On-site; CAD 43,000 - 45,000; Full time

Job summary

A leading food service company in Richmond is seeking a Customer Service Representative for a 12-month contract. The ideal candidate will focus on retail customers, handling orders, inquiries, and quality issues. Candidates must demonstrate exceptional customer service skills and proficiency in computer applications like Google Docs and MS Excel. This role offers a salary between $43,000 and $45,000 per year and includes various employee benefits such as career advancement opportunities and employee recognition programs.

Benefits

Employee Family Assistance Program

Opportunities for career advancement

Employee Recognition Programs

Company-sponsored events

Training opportunities

Full-time hours

Team-oriented work environment

Qualifications

• Must have excellent customer service skills.
• Strong listening skills - understand and reflect accurately on the message.
• Computer literacy, including the application of Google Docs & Sheets, MS Excel, and MS Word.
• Very good organizational and multitasking combined with initiative and flexibility.
• Effective communication in an open and direct manner.

Responsibilities

• Answering the telephone, emails, and handling customer calls.
• Processing orders & liaising with internal departments.
• Administration duties including emailing weekly price lists and running reports.
• Create delivery logs & assist with customer delivery routing.
• Orchestrate complaint resolution and assist the sales staff.

Skills

Customer service skills

Listening skills

Computer literacy

Organizational skills

Effective communication

Bilingual

Tools

Google Docs

MS Excel

MS Word

Job description

A leading food service company in Richmond is seeking a Customer Service Representative for a 12-month contract. The ideal candidate will focus on retail customers, handling orders, inquiries, and quality issues. Candidates must demonstrate exceptional customer service skills and proficiency in computer applications like Google Docs and MS Excel. This role offers a salary between $43,000 and $45,000 per year and includes various employee benefits such as career advancement opportunities and employee recognition programs.