Retail Assistant Manager: Customer Experience & Ops Lead

Canadian Tire; Okotoks; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company is seeking a management professional to oversee customer service and operational standards. This role requires 3-5 years of retail management experience, with responsibilities including coaching team members, ensuring exceptional customer service, and maintaining compliance with corporate policies. The ideal candidate should possess strong communication skills and a results-driven approach, fostering an inclusive and motivating work environment.

Benefits

Inclusive work environment

Career development opportunities

Collaborative team culture

Qualifications

• Proven ability to coach, mentor and develop team.
• Results driven with effective game planning skills.
• Exceptional communication and organizational skills.
• 3-5 years retail management experience required.

Responsibilities

• Ensure exceptional customer experience and resolve concerns.
• Lead visual compliance and standard operating procedure executions.
• Deliver annual corporate shrink targets through team education.
• Create efficient store scheduling for sales and support.

Skills

Coaching

Communication

Problem-solving

Organizational skills

Retail management

Tools

Basic computer skills

Job description

A leading retail company is seeking a management professional to oversee customer service and operational standards. This role requires 3-5 years of retail management experience, with responsibilities including coaching team members, ensuring exceptional customer service, and maintaining compliance with corporate policies. The ideal candidate should possess strong communication skills and a results-driven approach, fostering an inclusive and motivating work environment.