Residence Accommodation and Recruitment Coordinator

Carleton University; Ottawa; On-site; CAD 81,000 - 90,000; Full time

Job summary

A prominent Canadian university in Ottawa is seeking a Residence Accommodation and Recruitment Coordinator to develop recruitment programs and coordinate events. The successful candidate will ensure a positive experience for residence students by managing recruitment events, interviews, and training. The ideal applicant will hold a degree in Business, Communications, or a related field, with at least 5 years of relevant experience in event planning and recruitment coordination. Competitive salary and positive work environment are offered.

Benefits

Healthy Workplace certification

Professional development opportunities

Qualifications

• 5+ years of recent experience in event planning and program coordination.
• Proven ability to work in recruitment, promoting Housing and Residence Life.
• Proficient in technology and able to adapt to new tools.

Responsibilities

• Develop and coordinate residence recruitment programs and events.
• Interview, hire, and train student tour guides.
• Ensure a positive experience for all residence students.

Skills

Event planning

Communication skills

Problem-solving

Computer skills

Interpersonal skills

Education

Bachelor's degree in Business (Marketing), Journalism, Communications or Public Relations

Tools

Google Suite

Microsoft Office

Banner

StarRez

Canva

Job description

Internal Applicant Note

Internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404) must update their current union status in their candidate profile each time they apply for a vacant position. Internal "unionized" candidates with priority status will be given first consideration.

Job Information

Job Number: J1225-0183
Job Title: Residence Accommodation and Recruitment Coordinator
Job Type: Continuing Full Time
Department: Housing Services
Job Category: Administrative
Number of Positions: 1
Date Posted (dd/mm/yyyy): 18/12/2025
Closing Date (dd/mm/yyyy): 06/01/2026
Salary (with Salary Rate): 81,981.00 - 89,671.00/Year
Employee Group: CUPE 2424
Salary Level: 9PE
Hours Per Week: 35
Date Position Available: 19/01/2026

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site. The university is just minutes from the heart of our nation's government and G‑7 organizations. Named a Top 100 Employer in 2023, 2024 and 2025, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. Carleton is committed to fostering an innovative, equitable and welcoming work environment. The university is nationally certified Healthy Workplace and has received the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

Duties and Responsibilities

Reporting to the Assistant Director of Housing Services, the incumbent is responsible for developing and coordinating residence recruitment programs, all residence‑specific events, and administrative duties relating to Housing Services. Residence‑specific events include, but are not limited to, residence move‑in and move‑out, holiday stay‑over and early arrival programming. Recruitment events include, but are not limited to, March Break Tours, multiple Open Houses, Ontario Universities Fair, and other seminars, virtual and in‑person. The incumbent will interview, hire, and train tour guides, ensuring they continuously represent and showcase Residence at Carleton University. The objective of this role is to ensure the needs of all residence students are met and they have a successful, positive experience in residence. Shift flexibility is required, including early morning, evenings and weekends in varying shifts according to business demands.

Qualifications

• Proven ability working in a recruitment environment, promoting Housing and Residence Life, exceptional planning and coordination skills for events of varying sizes, delivering presentations to large groups, and building rapport with differing audiences. Knowledge of university admission procedures, residence admission policies and regulations is required.
• Excellent interpersonal, problem‑solving and communication (written, oral and presentation) skills and a good working knowledge of group dynamics.
• Strong research, program and event planning, presentation, and training skills.
• Competency in computer skills, including intermediate level with Google Suite, Microsoft Office, StarRez, Banner, Chase Paymentech and publishing software. Ability to keep up with evolving technology.
• Excellent oral and written communication skills, good judgement, tact and diplomacy. Ability to understand and be sensitive to people’s needs and feelings, ensuring operational requirements are met.
• Capacity to work independently and effectively in an environment where interruptions are constant. Attention to detail and accuracy is essential.
• Ability to complete a wide range of duties in parallel, exercising good judgement in setting priorities and managing competing deadlines.
• Office administrative skills with the ability to multi‑task a demanding workload and work creatively and independently employing excellent organizational skills.
• Assistance with day‑to‑day operations such as room assignments, system support and team support. Ability to identify, collect and collate data related to residence recruitment events.
• Current knowledge of trends, developments and changes related to Housing and Residence Life. Monitoring practices, trends and initiatives at other universities to continually improve services.
• Flexibility with frequent irregular hours, including evenings and weekends.
• High energy and ability to engage differing audiences while promoting Carleton University. Motivation of others to provide the same level of service.

Education and Experience

• Successful completion of a four‑year university degree in a related field (preferably Business (Marketing), Journalism, Communications or Public Relations).
• Minimum of five years recent related experience in event planning and program coordination, marketing, public relations, including professional presentations to large groups and demonstrated progressive increase in work responsibility. Supervision skills, including interviewing, hiring, training and motivating student staff.
• Proficiency with technology including Banner and StarRez, Google Suite, Microsoft Office and some experience with design software such as Canva.

HR Note

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Applicants may be required to complete an employment test as part of the selection process for this position. Those selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women, visible minorities, First Nations, Inuit and Métis peoples, persons with disabilities, and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, you may be required to work temporarily remotely. You will work with your direct manager to set up a remote work environment, discuss appropriate technology and requirements, and ensure a safe and confidential workspace. If remote work is required, you will be notified by your manager when full‑time physical onsite work will resume.