reservations supervisor - travel agency

New Pioneer Travel; Richmond Hill; On-site; CAD 45,000 - 60,000; Full time

Job summary

A travel agency in Richmond Hill is seeking a Supervisor to coordinate staff activities and manage schedules. The candidate should possess a college education and 1-2 years of experience. Responsibilities include preparing reports and assisting clients, particularly those with special needs. Fluency in Mandarin is essential for this role, offering a permanent position with 40 hours of work weekly.

Qualifications

• 1 year to less than 2 years of experience required.
• Fluency in Mandarin is necessary.

Responsibilities

• Coordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Prepare and submit reports.
• Assist clients/guests with special needs.
• Hire and train staff in job duties.

Education

College/CEGEP

Job description

Education: College/CEGEP

Experience: 1 year to less than 2 years

Languages: Mandarin

Tasks:

1. Coordinate activities with other work units or departments
2. Establish work schedules and procedures
3. Perform same duties as workers supervised
4. Prepare and submit reports
5. Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
6. Assist clients/guests with special needs
7. Coordinate, assign, and review work
8. Hire and train staff in job duties, safety procedures, and company policies
9. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Supervision:

5-10 people

Additional Details:

• Employment Duration: Permanent
• Work Language: English
• Hours of Work: 40 hours per week