Representative, Inside Support

Gordon Food Service; Delta; Hybrid; CAD 50,000 - 64,000; Full time

Job summary

A food service company in Delta, BC, is seeking a Sales Support Coordinator. This hybrid role involves supporting District Sales Representatives, managing customer interactions, and ensuring account growth. The ideal candidate has strong customer service skills, a background in business or sales, and the ability to multitask in a dynamic environment. The position offers a competitive compensation package ranging from $50,000 to $64,000 annually.

Benefits

Medical, Dental, and Prescription Drug Benefits

Company matched retirement program

Bonus and annual profit sharing

Employee product discounts

Career advancement opportunities

Qualifications

• One year previous sales, business or food service experience preferred.
• Interest in food business practices and food preparation is a plus.

Responsibilities

• Collaborates with departments to meet customer needs.
• Participates in sales meetings and facilitates food shows.
• Takes orders from customers via phone or email.
• Demonstrates strong customer service in difficult situations.
• Supports sales reps during special events.

Skills

Customer service skills

Time management skills

Written communication skills

Data entry skills

Organizational skills

Computer skills

Multi-tasking abilities

Education

Post-secondary education in Business Administration, Sales, or Marketing

Tools

SAP

CRM

Gordon Ordering online

Job description

Overview

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. There is a seat at our table for you.

Position Summary: Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative duties as they pertain to the sales department. Use of divisional shared email to address and support the needs as they arise.

Location: Delta, BC

Availability: Sunday to Thursday plus (ability to work on statutory holidays and Fridays)

Note: This is a hybrid role with expectation to be at the Distribution Centre office 4 days a week.

Compensation: The compensation package for this position ranges from $50,000 to $64,000 on an annual basis.

Benefits

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage
• Company matched retirement program
• Bonus and Annual profit sharing
• Training and career advancement opportunities
• Gordon Food Service product discounts
• Employee appreciation events
• Family culture
• 125 year, family owned and operated company history

Essential Responsibilities

• Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping.
• Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required.
• Takes orders from various customers as needed via phone or email.
• Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems.
• Demonstrates strong customer service skills when dealing with unique or difficult situations.
• Provides support to sales representatives coordinating customer service, orders, credits etc during special large events (e.g., Stampede, PNE, SNE, F1 Race).
• Supports and assists DSR for vacation coverage and seasonally based on needs.
• Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc.
• Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary.
• Works on the road with sales reps and visits to customers.

Knowledge / Skills / Abilities

• Must have good customer service and time management skills.
• Ability to perform 10-key data entry.
• Must have excellent written, verbal, organizational and communication skills.
• Highly organized with a great attention to detail.
• Encourages collaboration with others to achieve a common goal.
• A self starter that can work independently as well as part of a team.
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices.
• Excellent computer skills.
• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
• Ability to learn and use SAP, CRM, Gordon Ordering online and other various systems.

Education and Experience

• Post-secondary education in Business Administration, sales or Marketing preferred
• One year previous sales, business or food service experience with an interest in food business practices and food preparation or an equivalent combination of education, training, and experience preferred

We thank all applicants for their interest; however, only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer that strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.