Représentant du service clientèle (bilingue) - À distance

Teladoc Health; Saskatoon; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A health services company is looking for a Tier 1 Patient and Member Support Representative to provide exceptional customer service. Responsibilities include handling inbound communications and ensuring customer satisfaction. Candidates should be empathetic, well-organized, and bilingual in English and French. This role offers flexible hours and valuable experience in the healthcare and technology sectors.

Qualifications

• Exceptional empathy for understanding member needs.
• Ability to manage multiple priorities effectively.
• Adaptability to new processes in a fast-paced environment.

Responsibilities

• Manage inbound calls, emails, and chats for inquiries.
• Coordinate queues and provide service information.
• Maintain high customer satisfaction during interactions.

Skills

Empathy

Organizational skills

Bilingual (English and French)

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations. The versatility to work both independently and collaboratively as part of a dynamic team. Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base. Superior problem-solving capabilities and organizational acumen to address challenge effectively.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Coordinate queues and provide information about Teladoc Health services.
• Maintain high customer satisfaction by addressing concerns professionally and efficiently, and assist in crisis situations as needed.

Benefits

• Earn $24 CAD per hour
• Minimum commitment of 15 hours per week; more hours possible if desired
• Flexible scheduling: Monday–Friday 5:00 AM–9:00 AM EST; Thursday–Friday 8:00 PM–12:00 AM EST; Saturday–Sunday 5:00 AM–10:30 AM EST
• Gain in-demand experience in healthcare and tech, building your resume with skills in virtual healthcare, patient communication, and crisis handling

Requirements

• Exceptional empathy, actively engaging with members and patients, with genuine understanding of their needs
• Exemplary organizational skills, adept at managing multiple priorities in a high-paced environment
• Ability to adapt to new processes and thrive in a fast-paced work environment
• Bilingual English and French required