Rentals Supervisor, Lake Minnewanka

Pursuit Collection; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A tourism and adventure company in Banff is seeking a Seasonal Rentals Supervisor. The candidate will lead a team, ensuring high levels of customer service while maintaining safety procedures. Responsibilities include training staff, operating POS systems, and supervising the rental area. The role requires strong communication skills, attention to detail, and the ability to multitask in fast-paced environments. Starting wage is $21.00/hour.

Qualifications

• Comfortable providing feedback to improve employee performance.
• Ability to multitask in fast-paced environments.
• Consent to a criminal record check.

Responsibilities

• Lead and motivate a small team of Dockhand/Rentals Agents.
• Train and evaluate the team on POS systems and safety procedures.
• Ensure a high level of customer service for each guest.

Skills

High attention to detail

Excellent communication skills

Self-starter

Solution-oriented

Strong customer service skills

Mechanically inclined

Second language

Job description

Rentals Supervisor (Seasonal), Lake Minnewanka

Seasonal hiring for Spring/Summer 2026. Full‑time seasonal role.

Role & Responsibilities

• Lead and motivate a small team of Dockhand/Rentals Agents
• Train and continuously evaluate the Dockhand/Rentals Agents team on POS systems and safety procedures
• Sustain a safe environment in all areas controlled by Minnewanka Lake
• Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe
• Be prepared for a fast‑paced work environment with changing conditions
• Demonstrate a positive attitude and good communication skills
• Ensure that a high level of customer service is given to each guest
• Introduce, teach and enforce safe boating rules and operation of vessels
• Effectively handle guest complaints while adhering to and setting the example of hospitality standards
• Operate POS systems; assist guests in completing rental agreement forms
• Supervise Lake Minnewanka rental area, and provide on‑water assistance to guests in need
• Perform daily checks on rental boats and docks
• Perform small daily maintenance tasks

Required Skills & Qualifications

• High attention to detail and excellent communication skills
• Self‑starter with a passion for motivating others
• Comfortable providing feedback in a constructive manner to improve employee performance and engagement
• Solution‑oriented and able to effectively solve problems in a timely manner
• Ability to multitask in fast‑paced environments
• Ability to think calmly and clearly in any situation
• Strong customer service skills
• Mechanically inclined
• Pleasure Craft Operator Card (PCOC) – support and course reimbursement provided
• Second language an asset
• Consent to a criminal record check in line with company policy

The starting wage for this role is $21.00/hour.

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. Individuals who are eligible to work in the country where the role is located are encouraged to apply. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.