Renewals Manager

Salesforce; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading cloud-based software company in Toronto is seeking a Renewals Manager to enhance customer success through strategic relationships and effective problem-solving. This role requires proven success in sales or renewals, strong analytical and negotiation skills, and the ability to communicate effectively across functions. The position aims to minimize customer attrition and optimize financial outcomes. Excellent Salesforce proficiency is preferred.

Qualifications

• Proven success in a Sales, Renewals, Operations or Account Management.
• Strong analytical background with proven problem-solving skills.
• Proven track record of working at a detailed level with multiple cross-functional internal collaborators.

Responsibilities

• Be the renewals owner for resolving customer issues and mitigating potential attrition.
• Provide accurate 6 month rolling forecasts for renewal opportunities.
• Leverage processes and perform detailed forensic analysis for early identification of attrition.

Skills

Sales experience

Analytical skills

Problem-solving

Customer leadership

Negotiation skills

Communication skills

Tools

Salesforce

Salesforce Reporting capabilities

Job description

Overview

We are looking for a Renewals Manager to join our growing team, who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies.

Responsibilities

• Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.
• Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.
• Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.
• Be the expert and provide guidance to the extended team on optimal resolutions.
• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.
• Responsible for creation of replacement contracts and detailed quotes with approvals.
• Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.

Minimum Requirements

• Proven success in a Sales, Renewals, Operations or Account Management.
• Strong analytical background with proven problem-solving skills.
• Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.
• Strong customer leadership skills.
• Excellent negotiation skills.
• Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.

Preferred Requirements

• Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities.
• Experience working with a large global sales organization.

Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement : Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Hiring decisions are based on merit, competence and qualifications without regard to protected characteristics. This policy applies to all aspects of employment and is in line with legal requirements.

J-18808-Ljbffr