Remote Technical Support Engineer, Messaging API

Twilio; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading communication technology company is seeking a Technical Support Engineer to assist customers with their Programmable Messaging product. The role involves providing expert support and problem-solving for clients, collaborating with engineering teams, and addressing customer concerns with technical accuracy. Ideal candidates will have a Bachelor's degree, 2+ years in a technical support role, and strong communication skills. This is a fully remote role with occasional travel for meetings and project collaboration.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Qualifications

• 2+ years experience in a client-facing technical role, preferable in REST API support.
• Firm understanding of the technology stacks common to the Web ecosystem.
• Coding experience in any language is required.

Responsibilities

• Assist customers with troubleshooting message deliverability issues.
• Collaborate with teammates and the Product and Engineering teams.
• Work on messaging email cases submitted by customers.

Skills

Customer service skills

Technical troubleshooting

Problem-solving

Communication skills

Education

Bachelor’s degree or equivalent work experience

Tools

Zendesk

Job description

A leading communication technology company is seeking a Technical Support Engineer to assist customers with their Programmable Messaging product. The role involves providing expert support and problem-solving for clients, collaborating with engineering teams, and addressing customer concerns with technical accuracy. Ideal candidates will have a Bachelor's degree, 2+ years in a technical support role, and strong communication skills. This is a fully remote role with occasional travel for meetings and project collaboration.