Remote Tech Support & Customer Care Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in British Columbia is seeking a dedicated Customer Support Representative. The role involves providing inbound support for technical issues and delivering exceptional customer experiences. Candidates should have at least 1 year of customer service experience and strong problem-solving abilities. This opportunity offers a base salary of $21.49/hr, a flexible work-from-home schedule, and a comprehensive benefits package, promoting career advancement within a globally recognized organization.

Benefits

Comprehensive benefits package

Performance-based incentives

Career advancement opportunities

Employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills with the ability to ask probing questions.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

A leading customer service provider in British Columbia is seeking a dedicated Customer Support Representative. The role involves providing inbound support for technical issues and delivering exceptional customer experiences. Candidates should have at least 1 year of customer service experience and strong problem-solving abilities. This opportunity offers a base salary of $21.49/hr, a flexible work-from-home schedule, and a comprehensive benefits package, promoting career advancement within a globally recognized organization.