Remote Support Representative - $21.50 / hour

Tim's Financial; Regina; Remote; CAD 30,000 - 60,000; Part time

Job summary

A financial institution is seeking a motivated Customer Experience representative to join their team. This role involves providing exceptional service in a remote, flexible schedule environment, requiring a minimum of 25 hours per week including weekends. Ideal candidates will have 1+ years of customer-facing experience, strong problem-solving skills, and an eagerness to embrace new technologies and growth opportunities.

Qualifications

• Minimum 1 year of customer-facing experience is required.
• Strong problem-solving skills and eagerness to learn.
• Ability to adapt to new technologies and meet productivity targets.

Responsibilities

• Provide exceptional service to customers.
• Collaborate with team members to improve customer experience.
• Adapt to changes and strive for personal growth.

Skills

Customer-facing experience

Problem-solving skills

Adaptability to new technologies

Achievement of performance objectives

Willingness to accept change

Job description

Overview

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Compensation & Schedule

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

Experience & Skills Requirements :

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities