Remote Senior Manager, Customer Advocacy (Interim Lead)

1Password; Remote; CAD 131,000 - 177,000; Full time

Job summary

A leading cybersecurity firm in Canada is seeking a Senior Manager for Customer Advocacy to oversee the advocacy team during maternity leave. This role combines strategic program management with hands-on leadership, focusing on elevating customers as champions of the brand. Ideal candidates will have significant experience in customer advocacy and project management, with strong communication skills to engage various stakeholders. This is a remote position, and competitive compensation is offered, along with benefits including health coverage and paid time off.

Benefits

Health benefits

Generous PTO policy

RSU program

Paid volunteer days

Qualifications

• 8 years in customer advocacy, ideally in B2B SaaS.
• Track record of building advocacy programs.
• Experience managing teams with coaching skills.
• Ability to juggle multiple projects and deadlines.
• Excellent communication at all executive levels.

Responsibilities

• Oversee advocacy team during maternity leave.
• Ensure continuity of advocacy programs.
• Drive long-term recognition programs.
• Serve as primary contact for marketing and sales.
• Define success metrics and report outcomes.

Skills

Customer advocacy

Project management

Communication

Coaching

Creative thinking

Tools

SlapFive

Gainsight

Salesforce

Job description

A leading cybersecurity firm in Canada is seeking a Senior Manager for Customer Advocacy to oversee the advocacy team during maternity leave. This role combines strategic program management with hands-on leadership, focusing on elevating customers as champions of the brand. Ideal candidates will have significant experience in customer advocacy and project management, with strong communication skills to engage various stakeholders. This is a remote position, and competitive compensation is offered, along with benefits including health coverage and paid time off.