Remote Senior Full-Stack Engineer: Dialer Tech & Data

xencall; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in cloud-based communication solutions is seeking a professional to manage and optimize predictive dialing systems. The role involves enhancing call center efficiency, collaborating with teams on effective customer engagement, and providing support to call center agents. Ideal candidates should have experience in call center operations, strong analytical capabilities, and communication skills. This remote position offers flexibility and opportunities for career growth.

Benefits

Competitive salary with potential for bonuses

Opportunity for career advancement

Flexible scheduling options

Supportive work environment

Qualifications

• Proven experience in call center operations or a related field.
• Strong analytical skills with the ability to interpret data.
• Excellent communication skills, both verbal and written.

Responsibilities

• Manage and optimize predictive dialing systems to enhance call center efficiency.
• Collaborate with team members on best practices for customer engagement.
• Analyze data to drive improvements in dialing strategies.

Skills

Analytical Skills

Communication Skills

Cloud Communication Tools

Job description

A leading company in cloud-based communication solutions is seeking a professional to manage and optimize predictive dialing systems. The role involves enhancing call center efficiency, collaborating with teams on effective customer engagement, and providing support to call center agents. Ideal candidates should have experience in call center operations, strong analytical capabilities, and communication skills. This remote position offers flexibility and opportunities for career growth.