Remote Part-Time Customer Support Specialist (Weekend)

Prometric; Remote; CAD 30,000 - 60,000; Part time

Job summary

A testing service provider is hiring a Customer Service Representative in Vancouver for part-time work. The role includes comprehensive customer service support to test takers through various channels. Candidates should have a year of customer service experience, ideally in a Call Centre, proficiency with office applications, and effective communication skills. This is a permanent position with an hourly wage of $19, starting as soon as possible and may allow for occasional office visits.

Qualifications

• At least one year of work experience in customer service, preferably in a Call Centre environment.
• Sensitivity to inquiries from test takers for whom English is not their first language.
• Knowledge and experience with business and office procedures, practices, and their applications.
• A quick learner with attention to detail who can work effectively within a team.

Responsibilities

• Providing comprehensive customer service to test takers via email, telephone, and online chat.
• Processing customer requests in a timely manner.
• Promoting Paragon's tests and instructional materials to clients.
• Tracking customer requests for service improvement.

Skills

Customer service

Effective communication

Problem solving

Organizational skills

Interpersonal skills

Tools

Windows Office (Excel, Word, Access)

Job description

A testing service provider is hiring a Customer Service Representative in Vancouver for part-time work. The role includes comprehensive customer service support to test takers through various channels. Candidates should have a year of customer service experience, ideally in a Call Centre, proficiency with office applications, and effective communication skills. This is a permanent position with an hourly wage of $19, starting as soon as possible and may allow for occasional office visits.