Remote Outbound Sales Representative Nova Scotia)

MCI; Canada; Remote; CAD 35,000 - 45,000; Full time

Job summary

MCI is seeking motivated individuals for a customer service position in Canada. This role involves handling customer inquiries, troubleshooting technical issues, and utilizing systems for account management. Candidates should have a high school diploma, excellent communication skills, and basic proficiency in Microsoft Office. Opportunities for career advancement and comprehensive health benefits available after 90 days make this position attractive for those looking to grow in the business process outsourcing field.

Benefits

Paid training

Flexible work environment

Comprehensive health benefits

Contests with cash bonuses and prizes

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite and Windows operating system.

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Engage with customers to understand their needs and resolve issues effectively.
• Identify sales opportunities and apply sales skills to recommend products and services.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Paid training provided to help you develop new skills while earning a paycheck
- Opportunities for career advancement and internal promotions within the organization
- Participate in contests with cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits available after 90 days, including medical, dental, and vision coverage
- Flexible work environment with a casual dress code
- Supportive and engaging team culture that fosters collaboration

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Engage with customers to understand their needs and resolve issues effectively
- Identify sales opportunities and apply sales skills to recommend products and services
- Utilize systems and technology for account management and customer interactions
- Escalate customer dissatisfaction to the managerial team when necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service, tech support, inside sales, or back-office support
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment with changing demands
- Excellent interpersonal skills for building relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #RemoteWork #PaidTraining

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."