Remote Onboarding & Customer Success Associate

The Mobile-First Company; Remote; CAD 69,000 - 98,000; Full time

Job summary

A dynamic technology firm based in Canada is looking for a Customer Onboarding Specialist. In this role, you will enhance user experience by guiding customers through onboarding, managing support interactions, and providing valuable feedback to improve the product. The ideal candidate is tech-fluent, empathetic, and proactive, with the ability to thrive in a fast-paced environment. Competitive salary, equity package, and remote work options offered.

Benefits

Competitive salary (in USD)

Equity package

10-day team retreats abroad

Laptop and work setup of your choice

Private health insurance (for US or LATAM hires)

Qualifications

• Experience with AI tools in daily life or personal projects is required.
• Enjoy helping people and solving customer issues.
• Ability to work independently and take initiative.

Responsibilities

• Own the customer onboarding experience.
• Guide new users through onboarding via Intercom.
• Manage daily customer conversations and prioritize requests.

Skills

Tech-fluent

Empathetic

Curious and analytical

Organized and proactive

Fluent in French and English

Tools

Intercom

Zendesk

HubSpot

Notion

Job description

A dynamic technology firm based in Canada is looking for a Customer Onboarding Specialist. In this role, you will enhance user experience by guiding customers through onboarding, managing support interactions, and providing valuable feedback to improve the product. The ideal candidate is tech-fluent, empathetic, and proactive, with the ability to thrive in a fast-paced environment. Competitive salary, equity package, and remote work options offered.