Remote Linux Desktop & Devices Support Engineer

Canonical; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading open source software provider is seeking a Linux Engineer/Administrator to deliver outstanding technical support for customers using Ubuntu and open source products. This fully remote role involves investigating and resolving complex issues, ensuring customer satisfaction, and participating in team sprints twice a year. Candidates should have a strong background in Linux troubleshooting, excellent communication skills, and a commitment to customer success. Notably, Canonical emphasizes continuous learning and professional development for its team members.

Benefits

Personal learning and development budget of USD 2,000 per year

Twice-yearly team sprints

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Exceptional academic track record from both high school and university.
• Experience with Linux integration with authentication/directory services, network file systems, etc.
• Ability to travel internationally twice a year for company events.

Responsibilities

• Investigate and resolve complex customer problems related to Canonical's products.
• Engage directly with customers by phone, ticketing system, and remote sessions.
• Contribute to knowledge base articles for customer support.

Skills

English communication skills

Linux troubleshooting

Customer service experience

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Tools

Linux

Ticketing systems

Job description

A leading open source software provider is seeking a Linux Engineer/Administrator to deliver outstanding technical support for customers using Ubuntu and open source products. This fully remote role involves investigating and resolving complex issues, ensuring customer satisfaction, and participating in team sprints twice a year. Candidates should have a strong background in Linux troubleshooting, excellent communication skills, and a commitment to customer success. Notably, Canonical emphasizes continuous learning and professional development for its team members.